Release of Information Technician-Senior
About The Position
Under limited supervision, responsible for receiving, reviewing, processing, and tracking requests for patient medical records. Responsibilities Assists all walk in patients/customers with their questions and/or requests regarding health information. Provides instructions/guidance on requirements to release or request health information. Reviews release forms to ensure state/federal guidelines are met prior to any release of health information. Answers any calls received from patients/customers regarding requests for health information. Provides instructions/guidance on requirements for obtaining copies of health information. Performs data entry for submitted request forms for health information into the Epic Release of Information Module; scans request forms into the system. Locates patient medical records, copies/prints records; processes billing for copy/scan requests when applicable. Attends to all “stat” requests as presented by requesting parties. Performs all other duties as assigned.
Requirements
- Knowledgeable of State and Federal rules and regulations governing the release of health information inclusive of HIPAA and the Privacy Rule.
- Strong customer service acumen and interpersonal skills to effectively work with both internal and external customers and respond to requests in a timely and respectful manner.
- Ability to maintain strict protocols of all confidential or sensitive information.
- Ability to work independently with strong attention to accuracy and detail.
- Proficiency in relevant software such as MS Office suite.
- Strong verbal, written and interpersonal communication skills.
- High school diploma or GED is required.
Nice To Haves
- AHIMA Certification: RHIT, RHIA, or CHPS
Responsibilities
- Assists all walk in patients/customers with their questions and/or requests regarding health information.
- Provides instructions/guidance on requirements to release or request health information.
- Reviews release forms to ensure state/federal guidelines are met prior to any release of health information.
- Answers any calls received from patients/customers regarding requests for health information.
- Provides instructions/guidance on requirements for obtaining copies of health information.
- Performs data entry for submitted request forms for health information into the Epic Release of Information Module; scans request forms into the system.
- Locates patient medical records, copies/prints records; processes billing for copy/scan requests when applicable.
- Attends to all “stat” requests as presented by requesting parties.
- Performs all other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
