Release of Information Clerk

Le CYR Consulting•United States Air Force Academy, CO

4d•Onsite

About The Position

Release of Information Clerk Location: 10th Medical Group, U.S. Air Force Academy, Colorado, 80840 Tentative Start Date: December 1, 2025 Work Schedule: Monday–Friday, 8- or 10-hour shifts between 0700–1700, excluding federal holidays

Requirements

High school diploma or GED.
Must be a U.S. Citizen.
Proficiency in computer use, with the ability to type at least 1,200 lines per day.
Ability to read, write, and communicate effectively in English.
Knowledge of HIPAA, DoD, and DHA privacy/security policies.
Basic Life Support (BLS) required.
Updated Resume (With all gaps explained)
Basic Life Support (BLS) certification.

Nice To Haves

Prior clerical or administrative experience in a healthcare environment preferred.
Experience with medical record management or health information systems is strongly desired.

Responsibilities

Review, analyze, and release medical information in accordance with HIPAA, Privacy Act, and DoD directives.
Verify the validity and authorization of requests for medical information, escalating questionable cases to legal staff.
Research and abstract information from medical records, which may involve multiple injuries, diagnoses, and treatments.
Code, analyze, and process medical records for accuracy, identifying discrepancies or omissions.
Coordinate with physicians and clinical staff to clarify or correct incomplete medical records.
Ensure proper billing procedures are initiated and completed upon fulfilling record requests.
Prepare and issue official reports, correspondence, or responses regarding information requests.
Manage denial and refusal tasks using the Health Information Management (HIM) system and DoD electronic health record workflows.
Maintain accurate logs of requests and ensure timeliness of all releases in compliance with access-to-care standards.
Protect the confidentiality of patient information, ensuring that names, lists, or sensitive data are not disclosed without authorization.
Provide excellent customer service to patients, families, insurance companies, and government agencies regarding record access policies.