Release of Information Analyst
About The Position
The Release of Information (ROI) Analyst is responsible for processing, tracking, and fulfilling requests for patient health information in accordance with HIPAA, state regulations, organizational policy, and industry best practices. This role supports both internal and external requesters, including patients, payers, legal entities, clinical departments, and revenue cycle teams. This role uses EMR and any legacy tools to ensure accurate, timely, and secure disclosure of medical records. The position requires strong attention to detail, excellent customer service, and the ability to navigate complex workflows involving authorizations, identity verification, electronic delivery, and documentation integrity.
Requirements
- High school diploma or equivalent required
- Prior experience in Health Information Management, chart analysis, or EMR workflows preferred.
- Experience with Epic Release of Information workflows preferred.
- Knowledge of HIPAA, state privacy laws, and organizational policies governing the release of protected health information (PHI).
- Understanding of medical terminology, clinical documentation types, and common components of the medical record.
- Ability to navigate Epic, including Release of Information, MyChart, Chart Gateway, and document management workflows.
- Skill in reviewing authorizations for completeness, validity, and compliance with regulatory requirements.
- Ability to accurately identify, select, and exclude documentation based on request parameters and system warnings.
- Strong attention to detail with the ability to manage multiple requests, deadlines, and workqueues simultaneously.
- Effective verbal and written communication skills for interacting with patients, providers, payers, and external organizations.
- Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
- Skill in problem‑solving and resolving issues related to missing documentation, failed output, or incomplete requests.
- Ability to work independently and collaboratively within the HIM team to support operational efficiency and compliance.
Nice To Haves
- RHIT or RHIA preferred
Responsibilities
- processing requests for patient health information
- tracking requests for patient health information
- fulfilling requests for patient health information
- supporting internal requesters
- supporting external requesters
- ensuring accurate disclosure of medical records
- ensuring timely disclosure of medical records
- ensuring secure disclosure of medical records
- navigating complex workflows involving authorizations
- navigating complex workflows involving identity verification
- navigating complex workflows involving electronic delivery
- navigating complex workflows involving documentation integrity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
