RELEASE MANAGEMENT ENGINEER

Arizona Department of Administration•Phoenix, AZ

3d•Remote

About The Position

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov [https://des.az.gov/]; or click on the link here [https://youtu.be/EjLhFs6kqmE] to view the ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Division of Technology Services (DTS), is seeking an experienced and highly motivated professional to join our team as a Release Management Engineer. This position will serve as the Information Technology Service Management (ITSM) Engineer. It will be responsible for managing the full life cycle of major enhancements, as well as the creation of new solutions to support the ITSM team’s process improvement, user experience enhancement, and automation efforts. The position will work with internal DES customers to identify opportunities for process improvement that will include designing and implementing relevant solutions that meet requirements supporting those business needs. This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

Working with JavaScript.
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Both theoretical and practical aspects of software development
Key Performance Indicators (KPIs) and Metrics.
Advanced IT Service Management knowledge as defined in ITIL or similar frameworks
Process improvement and process automation
Design, coding, testing methodologies and debugging
Computer hardware, software, networking, operating systems, storage systems, security and configuration.
Business strategic initiatives, planning and execution.
Both theoretical and practical aspects of project management.
Strong customer service.
Work independently and/or collectively with personnel and partners.
Work with the business community in creating strong collaboration relationships.
Fast-paced, complex, dynamic, multi-dimensional business environment.
Process formulation and communication with others.
Adapt work methods/processes that adhere to State, Federal, and industry standards.
Balance, prioritize and organize multiple tasks.
Develop and write technical documentation.
Apply root cause identification skills.
Compose clear and concise written and verbal correspondence.
Communicate effectively on a professional level.
Synthesize feedback and adjust plans accordingly.
Effectively articulate the relationship of the program(s) to other work units/programs.
Demonstrate strong attention to detail.
Work under requirements which call for immediate action and timely results.
Bachelor’s degree OR 8 or more years of extensive experience in programming, analysis, change management, and release management (or equivalent experience).
Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Expertise/working knowledge of ITIL concepts and frameworks, including Service Strategy, Transition & Continuous Improvement.
ServiceNow development and configuration experience, as that is our primary tool.

Responsibilities

Provides subject matter expertise on the day-to-day operation of the ITSM team's solutions.
Provides strategic support to the ITSM Solutions Architect, including managing, planning, implementing, coordinating, and evaluating business processes to design and implement relevant solutions that meet established business needs.
Maintains the ITSM Solutions Architecture team's formal documentation to include Development Standards, Processes, Procedures, Standard Work, Design documents and training material. Maintains the team's internal site presence and service catalog.
Creates, maintains, and routinely reviews dashboards, reports, and their associated metric definitions to support ITSM solutions as required.
Works cross-functionally to solve problems and implement changes and resolve conflicts within and between projects or functional areas.
Analyzes and solves problems across IT and business services. Develops and ensures implementation of process improvement action plans for strategic initiatives.
Provides overall project monitoring to ensure strategic initiatives are met.
Ensures on a department-wide basis that DES and DTS policies, directives, procedures, and are followed and in compliance with these requirements.