Release & Change Control Manager

Penn Mutual•Philadelphia, PA

4d•$125,000 - $140,000

About The Position

We are seeking an experienced Release & Change Control Manager to lead the end-to-end change control and release management process across enterprise IT systems and applications. This role ensures compliance with organizational policies, industry standards, and regulatory requirements while minimizing risk and driving automation for efficient, reliable deployments. Acting as a strategic liaison between development teams, Site Reliability Engineering (SRE), and business stakeholders, you will enable seamless service transitions and continuous improvement.

Requirements

Bachelor’s degree in computer science, Information Technology, or related field.
7+ years of experience in IT service management, release/change management, or DevSecOps.
Expertise in Confluence and Jira Cloud, including migration from on-prem to cloud.
Strong understanding of web and API technologies, microservices, containerization, and observability.
Familiarity with ITIL processes and governance standards.
Hands-on experience with release automation tools (Jenkins preferred).
Knowledge of cloud platforms (AWS preferred) and container orchestration.
Proficiency with release management tools (Jira, GitLab, Bit-Bucket, GitHub, Jenkins).
Strong problem-solving and decision-making skills.
Demonstrates a commitment to AI fluency by embracing AI tools and technologies to enhance individual and team performance, decision-making, and innovation

Nice To Haves

Experience with Infrastructure as Code (Terraform, CloudFormation) and CI/CD pipelines.
Knowledge of security compliance frameworks (ISO 27001, SOC 2).
Familiarity with Agile methodologies (Scrum/Kanban).
Experience with ITSM tools (ServiceNow or similar).

Responsibilities

Governance & Control: Facilitate Change Control Board (CCB) meetings and manage approvals.
Ensure adherence to ITIL-based change and release management processes.
Maintain audit readiness and compliance with regulatory standards.
Release Planning & Execution Plan, schedule, and coordinate release activities across multiple environments.
Maintain comprehensive release documentation, including rollback procedures.
Conduct risk assessments and implement mitigation strategies for changes and releases.
Platform Ownership: Own and manage the Confluence and Jira platform end-to-end, including migration from on-premises to cloud.
Implement security and compliance checks within release workflows.
Automation & Continuous Improvement Drive adoption of DevOps principles and release automation tools (e.g., Jenkins).
Identify process gaps and implement best practices to improve efficiency, quality, and reliability.
Track and report release KPIs (success rate, frequency, incident correlation) to leadership.
Stakeholder Engagement Collaborate with development, SRE, and business teams to ensure smooth service transitions.
Communicate technical concepts effectively to non-technical stakeholders.