Relationship Manager - North & South Americas

Global Payments Inc. • Charlotte, NC

5d • Remote

About The Position

We are seeking a proactive, customer-focused Relationship Manager to join our growing team. In this role, you will serve as the primary point of contact for a portfolio of high-risk industry merchants, building strong client relationships and providing strategic, data-driven guidance to reduce chargebacks and improve performance. Your ability to understand each client’s unique business environment and tailor solutions accordingly will be key to driving client satisfaction, retention, and revenue growth. This is a remote position with limited travel (10–15% domestically).

Requirements

• 3+ years of experience in client relationship management, account management, or customer success—preferably within fintech, e-commerce, or other high-risk industries.
• Solid understanding of chargeback processes, fraud prevention, or risk management is strongly preferred.
• Exceptional communication and interpersonal skills with the ability to manage executive- level relationships.
• Strong analytical skills with the ability to interpret data and provide actionable recommendations.
• Highly organized, self-motivated, and detail-oriented.
• Comfortable in a fast-paced, evolving environment and capable of managing multiple priorities.
• Bachelor's degree or equivalent experience preferred.

Responsibilities

• Serve as the trusted advisor and main point of contact for an assigned portfolio of high-risk merchants.
• Understand clients’ business models and chargeback challenges to provide personalized strategic guidance.
• Monitor client performance metrics and account health; identify trends, gaps, and opportunities for optimization.
• Proactively communicate product updates, insights, and best practices to ensure maximum client value and ROI.
• Collaborate cross-functionally with internal teams (Product, Operations, Technical Support) to resolve issues and deliver outstanding service.
• Promote client retention by building strong, long-term relationships and exceeding expectations.
• Identify opportunities to expand client usage of ChargebackHelp’s solutions and support upsell initiatives.

Benefits

• Meaningful Impact: Your contributions directly support the financial performance and risk reduction efforts of merchants in complex industries.
• Collaborative Culture: Join a supportive, mission-driven team that values innovation, communication, and results.
• Flexibility & Balance: We offer flexible work arrangements and prioritize a healthy work- life balance.
• Growth Opportunities: Be part of a high-growth company where your voice matters and your work drives real change in the industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees