Relationship Banker - North Main

Truliant Federal Credit Union•High Point, NC

21h

About The Position

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do. Essential Functions and Responsibilities Engages members in conversation conducting quality guidance and credit reviews to uncover their financial needs and goals. Identifies quality referrals to other business units such as but not limited to: Business Services, Mortgage, and Truliant Financial Advisors. Accurately and efficiently processes account opening and maintenance, loan applications, and transactions for members to help them manage their finances. Ensures consistent adherence to Credit Union member service standards throughout every member-owner interaction, including providing first contact problem resolution. Maintains integrity and confidentiality when handling member’s accounts. Adheres to all Credit Union and security policies and procedures and assists Branch Manager to ensure that staff members apply appropriate skill in controlling loan and fraud losses. Performs all teller transactions as requested and has capability to balance CDMs, TCRs, ATMs and vault. Performs all member service operations, including new accounts opened for contact and initializing start of relationship building with knowledge, products and services that will benefit the member. Researches and resolves account issues, escalating for resolution as necessary. Provides information and processes deposit and loan solutions to member-owners, including mortgages, service agreements and insurance while reviewing credit needs for further loan opportunities to benefit the member. Processes Business Services requests accurately and efficiently including business service loan requests and processing. Manages loan and deposit pipeline to ensure timely follow-up and cultivates leads into successes. Understands IRA process and products offered. Opens and provides maintenance for all IRA accounts. Processes all loan requests and reviews credit needs for further loan opportunities to benefit the member. Processes and opens all specialty accounts. Makes outbound guidance calls to member owners. Represents the Credit Union by visitations to Business Partners and other Credit Union functions. Understands audit procedures and the importance of maintaining the integrity of audit guidelines. Proactively assists members by finding ways to make financial services more convenient for them. This includes educating members on the various technological tools available to them to improve their banking experience Contributes to the Branch’s plan to ensure achievement of goals and objectives, including but not limited to member service scores, loan production, deposit production, new member growth and partner lines of business referrals. Other Duties and Responsibilities Assists with other tasks and projects as assigned.

Requirements

Must be flexible to assist members with various needs in different capacities throughout the day
Must have sound understanding of standard concepts, practices, procedures, regulations and compliance within the financial services environment
Must have superior interpersonal and coaching skills; ability to get along with diverse personalities; tactful, mature, flexible, compassionate
Must have excellent communication skills in English, both verbal and written
Must have good arithmetic skills
Must have basic personal computer skills
Must have knowledge of advanced products and services
Must be proficient in-service recovery concepts as a vehicle to enhance member satisfaction
Must understand basic concepts and principles of credit underwriting
Must have Notary appointment, or attain Notary status within 3 months of hire
Must be trained in Branch Lending
Must have ability to understand all business processes within the credit union
Must be detail oriented and well organized
Must be able to work in a general office environment
Must be flexible and able to shift resources and priorities as needed
Must be able to complete all assignments with minimal supervision
Should possess a strong commitment to providing excellent service to Truliant’s members
High School Diploma or equivalent required
Strong interpersonal skills required
A minimum of 3+ years related experience in the retail industry or financial services required

Nice To Haves

College Degree preferred
Previous sales experience preferred
Previous lending experience preferred

Responsibilities

Engages members in conversation conducting quality guidance and credit reviews to uncover their financial needs and goals.
Identifies quality referrals to other business units such as but not limited to: Business Services, Mortgage, and Truliant Financial Advisors.
Accurately and efficiently processes account opening and maintenance, loan applications, and transactions for members to help them manage their finances.
Ensures consistent adherence to Credit Union member service standards throughout every member-owner interaction, including providing first contact problem resolution.
Maintains integrity and confidentiality when handling member’s accounts.
Adheres to all Credit Union and security policies and procedures and assists Branch Manager to ensure that staff members apply appropriate skill in controlling loan and fraud losses.
Performs all teller transactions as requested and has capability to balance CDMs, TCRs, ATMs and vault.
Performs all member service operations, including new accounts opened for contact and initializing start of relationship building with knowledge, products and services that will benefit the member.
Researches and resolves account issues, escalating for resolution as necessary.
Provides information and processes deposit and loan solutions to member-owners, including mortgages, service agreements and insurance while reviewing credit needs for further loan opportunities to benefit the member.
Processes Business Services requests accurately and efficiently including business service loan requests and processing.
Manages loan and deposit pipeline to ensure timely follow-up and cultivates leads into successes.
Understands IRA process and products offered.
Opens and provides maintenance for all IRA accounts.
Processes all loan requests and reviews credit needs for further loan opportunities to benefit the member.
Processes and opens all specialty accounts.
Makes outbound guidance calls to member owners.
Represents the Credit Union by visitations to Business Partners and other Credit Union functions.
Understands audit procedures and the importance of maintaining the integrity of audit guidelines.
Proactively assists members by finding ways to make financial services more convenient for them.
This includes educating members on the various technological tools available to them to improve their banking experience Contributes to the Branch’s plan to ensure achievement of goals and objectives, including but not limited to member service scores, loan production, deposit production, new member growth and partner lines of business referrals.
Assists with other tasks and projects as assigned.