Relationship Manager

Axis Portable Air • Chandler, AZ

75d • $70,000 • Onsite

About The Position

As a Relationship Manager on our Rapid Response Team, you will oversee work-order management and customer experience for enterprise-level national and strategic accounts, serving as the dedicated point of contact for assigned customers to ensure their needs are met with personal attention and care.

Requirements

• 5+ years of customer service or dispatching experience preferred.
• Maintain the highest level of respect, customer support, and willingness to uphold our culture and standards of service.
• Ability to successfully multitask in a high-demand environment.
• Willingness to work independently and as part of a team in a fast-paced environment.
• Communicate professionally and effectively with all levels of the organization
• Problem analysis and problem resolution at both a strategic and functional level
• Demonstrate a strong commitment to accuracy and attention to detail.
• Excellent computer proficiency, including fast and accurate typing skills.

Responsibilities

• Serve as the primary P.O.C. for key national accounts to provide prompt communication, ensuring exceptional service, and playing a vital role in the customer experience.
• Manage relationships with key customers by making strategic decisions based upon unique customer preferences, demands, and best practices.
• Schedule, attend, and manage monthly and quarterly customer-facing meetings.
• Meet and exceed customer expectations by promptly responding to emergency and non-emergency work-order requests via phone, email, software, and a variety of web-based platforms.
• Create and deliver quotes based upon customers' requests. Manage and maintain invoicing, administrative, and customer tasks.
• Lead a high-performing team by fostering a culture of accountability, collaboration, and growth, ensuring alignment with Axis’ people-first values and commitment to exceptional service.
• Serve as the primary point of contact, facilitating prompt and transparent communication between customers and our operations and service teams in the field.

Benefits

• Each year you will receive $10,000 in annual profit units through our Team Ownership Program—when Axis wins, you win.
• The busier we are, the more you earn through shared monthly bonus pools. If you’re looking for a place where your work ethic is truly recognized, you’ve found it.
• In 2022, Axis had 5 branches and 5 management roles. In 2025, it has 35 branches and 60 management positions—explosive growth with no end in sight. We’re redefining what’s available for those who work hard and are a great teammate to those around them. Join us, and you’ll find clear career paths, a dynamic culture, and real advancement opportunities—whether you aim to lead a team, manage a branch, try a new department/role, or even relocate to another Axis office across the US. Add shared monthly bonuses and a culture that celebrates your hard work, and the question isn’t if you’ll grow, but how far. We are growing. Will you grow with us?
• At Axis, we prioritize the well-being of you and your family by covering 100% of the monthly premiums for full-time employees' medical, dental, vision, and short-term disability insurance. To ensure affordability, we also cap the monthly premium costs for employees requiring dependent or family coverage. You’ll start with 2 weeks of paid time off annually, which increases with your tenure. You will also be eligible to participate in our 401(K) plan from day one, with the company matching up to 5% of your contributions. Additionally, we provide $50,000 in company-paid life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees