Relationship Manager

Maverick Payments • Calabasas, CA

10d • $80 - $90 • Hybrid

About The Position

Job Summary:
The Relationship Manager is responsible for managing and growing strategic partner relationships within Maverick’s agent channel. This role drives agent-led revenue by improving partner engagement, expanding agent recruitment and activation, increasing agent productivity and product adoption, and ensuring partner programs operate efficiently and compliantly. The Relationship Manager I serves as the day-to-day point of contact for assigned partners, leads business reviews and joint growth planning, and coordinates cross-functional execution to remove blockers and improve the overall partner and agent experience.

Requirements

• High School Diploma or equivalent required; associate or bachelor’s degree preferred.
• 5 years of experience in partner relationship management, channel/agent support, sales enablement, or payments/financial services in a client-facing role.
• Experience supporting payments regulated sales channel with exposure to underwriting, risk, compliance, or quality programs
• Strong relationship management skills with the ability to influence partner outcomes without direct authority.
• Sales and growth mindset: ability to identify opportunities, create action plans, and drive execution against targets.
• Analytical ability to interpret performance metrics and trends; proficiency with Microsoft Excel and CRM/partner tracking tools.
• Excellent written and verbal communication skills, including the ability to lead QBRs and present recommendations to partners and internal stakeholders.
• Working knowledge of risk, underwriting, and compliance concepts within a regulated sales environment; understanding of card brand rules is a plus.
• Strong organization and time management skills; ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Demonstrated initiative, problem-solving, and conflict resolution skills; ability to navigate escalations and drive timely resolution.

Nice To Haves

• Experience in channel/partner programs, agent lifecycle management, or sales operations/enablement preferred

Responsibilities

• Own assigned strategic partner relationships end-to-end, serving as the primary point of contact and ensuring a consistent operating cadence and high partner satisfaction.
• Develop and maintain partner account plans (quarterly/annual) that define growth goals, priorities, initiatives, stakeholder maps, and risk mitigation strategies.
• Drive agent-channel growth by increasing agent activation, and productivity through targeted enablement, program optimization, and disciplined follow-through with partners.
• Manage an agent opportunity pipeline from partner-sourced requests: qualify, prioritize, and coordinate internal support to improve conversion and time-to-productivity.
• Partner with Business Development and internal teams to onboard and enable agents (handoff, training, tools/access, and readiness), improving early performance and retention.
• Increase revenue and profitability through product adoption and expansion motions (activation/utilization plays, feature enablement, packaging/offer recommendations) within assigned partner programs.
• Own performance management for assigned partner programs: track and interpret KPIs (agent count, activation, productivity, conversion, attrition, quality/compliance, product penetration, and profitability) and translate insights into actions.
• Lead Quarterly Business Reviews (QBRs) and ongoing reporting cadences with partners; align on results, forecasts, priorities, and joint action plans tied to growth targets.
• Serve as the internal advocate for partners and agents by coordinating with Underwriting, Risk, Operations, Sales, and Support to remove blockers, resolve escalations, and improve partner/agent experience.
• Ensure partner programs and agent activities align with Company policies, card brand rules, and risk/compliance expectations; identify trends and support corrective actions when needed.
• Support special initiatives as directed (e.g., new partner launches, agent incentive pilots, reporting enhancements, retention/reactivation campaigns, and process improvements).
• Participate in ongoing training and cross-functional learning to maintain current knowledge of products, partner programs, and policy updates.
• Work additional hours as business needs require to support partner launches, escalations, and critical growth deliverables.
• Other Duties as assigned.

Benefits

• Competitive Salary, Bonuses and Incentives.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with up to a 3% matching contribution.
• Commitment to Career Development and Advancement.
• Employee Recognition Programs
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED