Relationship Manager

MassMutual • Springfield, MA

2d

About The Position

Do you want to be part of a team that encourages your growth, supports your ambitions, and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection, and plan for the future. As a Relationship Manager, we do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual. The Team MassMutual Strategic Distributors: We have had great success in recent years distributing our annuity and life-LTC combination products through our financial institution relationships. To further this success, we must evolve our strategy to reach more customers where they are, on their terms, with the products they need. For that reason, we are pleased to announce that MassMutual will be forming a dedicated third-party distribution channel, MassMutual Strategic Distributors (MMSD). MMSD will continue to build on the annuity and life-LTC combination strategy and expand the product solution offering to include life and disability insurance. MMSD’s strategy is to aggressively grow top line sales by expanding existing and establishing new partnerships with financial institutions (wire houses, banks, broker-dealers) and making significant investments in technology, sales, operations, marketing, and product development. Our strategy will be driven by dedicated teams across the enterprise where we will prioritize a dynamic, agile, and entrepreneurial culture. As a Relationship Manager you will work independently to maintain and enhance relationships with our distribution partners. Ensures distribution partner satisfaction through periodic partner meetings and discussions covering strategy, operations, and business performance. Works closely with internal business partners to resolve complex business operations issues and service escalations. The Impact: Support the day-to-day operations activities of our strategic distribution business, delivering tailored, concierge level service to our distribution partners. Act as liaison between external partners and internal teams to drive resolution on all service issues, leading as relationship manager for our distribution partners. Own and drive to resolution all firm back office and wholesaler escalated service issues. Serve as a point of contact for inquiries from business partners including external third-party record-keepers and external auditors. Produce and distribute daily, weekly and/or monthly reports related to our distribution partners’ business. Gain a deep understanding of our distribution partners’ business models and tailor operations to support them. Demonstrate agility and flexibility to work on or support special projects as needed. What to Expect as Part of MassMutual and the Team? Regular meetings with the MMSD team Focused one-on-one meetings with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

Requirements

• 3+ years of relationship management, or comparable concierge level client services experience
• 1+ year of insurance industry experience, with knowledge of annuities, life, disability, LTC, or hybrid insurance products
• Estimated travel 10%: ability to travel to firms, which can be located anywhere in the country

Nice To Haves

• Undergraduate degree
• Experience with and an understanding of Third-Party distribution
• 5+ years of relationship management, or comparable concierge level client services experience
• Knowledge of regulatory issues surrounding ownership of insurance products

Responsibilities

• Support the day-to-day operations activities of our strategic distribution business, delivering tailored, concierge level service to our distribution partners.
• Act as liaison between external partners and internal teams to drive resolution on all service issues, leading as relationship manager for our distribution partners.
• Own and drive to resolution all firm back office and wholesaler escalated service issues.
• Serve as a point of contact for inquiries from business partners including external third-party record-keepers and external auditors.
• Produce and distribute daily, weekly and/or monthly reports related to our distribution partners’ business.
• Gain a deep understanding of our distribution partners’ business models and tailor operations to support them.
• Demonstrate agility and flexibility to work on or support special projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees