Relationship Manager (Houston, TX)

ZEMA Global Data US, LLC • Houston, TX

20d • Remote

About The Position

The Enterprise Relationship Management, will manage and grow a portfolio of Tier 1 clients, driving revenue and ensuring long-term customer satisfaction. This role requires building trusted relationships with key stakeholders, including C-level executives, understanding their strategic objectives and collaborating with internal teams to deliver solutions that align with their business needs.

Requirements

• 10+ years in business development, account management or customer-facing roles.
• 5+ years managing high-value, strategic accounts with proven revenue growth.
• Experience in SaaS, ideally in the commodities, energy or financial services sectors.
• Comfortable presenting to and engaging with C-level executives.
• Proven ability to identify upsell and cross-sell opportunities within Tier 1 accounts.
• Strong understanding of client business objectives, industry trends, and technical/operational workflows.
• Excellent communication, negotiation, and presentation skills.
• Ability to collaborate effectively with cross-functional teams (Sales, Solutions Engineering, Marketing, Customer Success).
• Experience with CRM tools such as Salesforce, HubSpot, or Gumb.
• Organized, strategic, and able to plan and execute account strategies and Quarterly Business Reviews.

Nice To Haves

• MBA or advanced degree in business, engineering or related field.
• Experience in enterprise software forecasting and pipeline management.
• Sales training or certifications (Challenger, MEDDIC, SPIN, etc.).
• Experience working in global markets or multi-region accounts.
• Comfortable navigating complex technical discussions with operational teams.
• Experience with proposal development, RFP responses, and value proposition communication.
• Ability to represent the company at industry events, conferences, and thought leadership forums.

Responsibilities

• Manage a portfolio of high-value Tier 1 accounts, acting as a trusted advisor.
• Develop tailored strategies to drive client retention, expansion, and satisfaction.
• Identify upsell and cross-sell opportunities to grow revenue within assigned accounts.
• Deliver presentations and strategic updates to C-level and senior executives.
• Collaborate with internal teams (Sales, Solutions Engineering, Marketing, Customer Success) to design and deliver innovative solutions that meet client needs.
• Support proposal development, RFP responses, and communicate the value proposition of Zema Global’s offerings.
• Understand client business objectives, industry trends, and challenges to propose aligned solutions.
• Maintain account plans outlining key milestones, growth opportunities, and risk mitigation strategies.
• Participate in Quarterly Business Reviews and other client meetings to track progress and address client priorities.
• Work closely with cross-functional teams to ensure a seamless customer experience.
• Provide regular account updates, pipeline reports, and revenue forecasts to leadership.
• Represent Zema Global at industry events and conferences.

Benefits

• Be part of a rapidly growing company revolutionizing energy analytics, shaping how data drives decision-making across the energy and commodities markets.
• Work with cutting-edge technology alongside a team of industry experts who are redefining market intelligence.
• Significant opportunity to make a measurable impact on product strategy, revenue growth and customer success, with clear paths for career advancement.
• Join a company culture that values innovation, collaboration and customer-centric thinking, giving you the autonomy to drive meaningful change.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees