Relationship Manager

Swift Transportation • New York, NY

3d

About The Position

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions. What to Expect: In line with the Commercial strategy/Operating/Regional plans to develop and manage medium sized/complex infrastructures/parts of sales programmes/initiatives/long term relationships with medium sized accounts to meet customer requirements and to achieve targeted sales, revenue growth and traffic development.

Requirements

• Bachelor's degree
• At least 5 years’ experience in sales, of which 2 years in the financial industry
• Decides on and pursues the best course of action to deliver results following in-depth analysis of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed
• Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy.
• Continually extends specialist knowledge as a means of anticipating and preparing for changes in the business; uses a variety of methods and opportunities to learn and to exchange knowledge; encourages and facilitates development of others.
• Applies understanding of how different divisions contribute to meeting SWIFT's business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance.
• Strengthens relationships by taking every opportunity to listen and respond to customers and adapt solutions to meet their needs; demonstrates and encourages customer focus in all relationships and activities
• Encourages effective team working within and across the department; respects diversity and recognizes contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values
• Communicates effectively across a wide range of practical or theoretical issues; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives, and business situations; acknowledges and respects other views

Responsibilities

• Identify customer needs / market opportunities and achieve business growth by building and maintaining long term customer relationships with primarily medium accounts and/or developing market infrastructures and/or implementing initiatives of medium size/complexity
• Develop plans for medium sales account / infrastructure development / initiatives to achieve targeted sales objectives and generate revenue in an optimal, cost-beneficial way
• Implement plans towards assigned medium customers/market infrastructure by coordinating and tracking all activities
• Assist in the implementation of larger plans/projects/programmes
• Act as a single point of contact for medium-sized clients and/or support as a center of expertise on a specific area/initiative
• Represent SWIFT and promote products and services to grow our business by participating to regional fairs and forums and meetings
• Liaise with other divisions/departments, commercial team managers and members to provide a coordinated service and integrated solutions to assigned customers
• Feedback internally on market intelligence, customer feedback, product issues and other relevant information
• Acquire and maintain skills and knowledge
• Share knowledge about customers, products markets, and methodology

Benefits

• Our compensation packages include a competitive base salary and bonus opportunity for all employee’s contingent on personal and company performance.
• Our generous benefits program includes medical, dental, vision and life insurance with no premium costs for our employees and their families, and retirement plan plus matching 401k.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees