Relationship Manager
About The Position
The Relationship Manager (RM) is responsible for coordinating care and operations for a patient population in an office within a region of the Long-Term Home Health/PDN Division (TS2). In this role, you will report to the Director of Operations (DOO). Team Select Home Care is dedicated to transforming lives by providing compassionate, high-quality in-home care. Founded in 2008, our mission is to change lives for the better. We advocate for families in need, treat our patients like the heroes they are, and empower our team members to make a meaningful difference every day. We specialize in long-term adult and pediatric private duty nursing, personal care services, and family caregiving programs, all with a personalized, patient-centered approach. Our commitment to excellence is reflected in everything we do, from the way we care for our patients, to how we support our team. We believe that our employees are the heart of our mission, and we’re dedicated to your growth and well-being. At Team Select, you’ll find opportunities for continuous training, career advancement, and professional development.
Requirements
- High School Diploma required, Bachelor’s degree in Business (preferred)
- Minimum of 1 year management experience in healthcare field, Home Health (preferred)
- Working knowledge of Microsoft Office including Outlook, Excel, and Word
- Must be able to remain in a stationary position 50% of the time.
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
- The ability to communicate information and ideas so others will understand.
- Must be able to exchange accurate information in these situations.
- The ability to observe details at close range (within a few feet of the observer).
Nice To Haves
- Bachelor’s degree in Business (preferred)
- Home Health (preferred)
Responsibilities
- Ensures the needs of the agency and the patients are met through appropriate scheduling, staffing, recruiting, and hiring
- Meets recruiting goals as assigned by DOO
- Responsible for referral/intake process to include onsite visits
- Ensures insurance eligibility and proper authorizations
- Responsible for creating, maintaining, and taking on-call responsibilities
- Attends in services as requested
- Works closely with the local Director of Nursing, Case Manager, and field staff to coordinate operations and clinical care
- Ensures accurate processing of payroll through verification with clinical staff
- Assists DOO in achieving financial metric goals
- Demonstrates knowledge and adherence to the policies and procedures and holds staff accountable for carrying out the duties outlined in the manuals, state and federal regulations, and company best practices and processes
- Maintains rapport with clients and employees and effectively promotes harmonious interpersonal relationships
- Meets all deadlines on special projects as assigned
- Maintains confidentiality of all employees, patient/client PHI and company issues
- Performs all other job duties as assigned
Benefits
- Select Family Medical, Dental, and Vision Insurance
- Paid Time Off and Paid Sick Time
- 401(k)
- Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
