Relationship Manager, Institutional Trust - Asset Owner Segment, Americas

Northern Trust • Boston, MA

49d • Hybrid

About The Position

We are excited to have open the role of a Relationship Manager in Northern Trust's Asset Owner America's segment. Relationship Managers are responsible for strategically leading institutional asset servicing client relationships to ensure client satisfaction, retention, and revenue growth while mitigating risk for both the client and organization. Exceeding client expectations is a priority of all employees as they follow Northern Trust's 133 year principles that endure- Service, Expertise, and Integrity. Top candidates will have the opportunity to work in a team environment where sharing expertise and experiences is a requirement. RMs have 18-22 institutional clients covering $6 to $8 M in annual revenue. As a leading global provider of asset servicing, our clients include 62% of the top US corporate pension plans, 44% of the top US Endowments, and 30% of the top US Public funds. Relationship Managers could specialize in one client type or manage clients across various types. They are the point person in the organization for all administrative and strategic client needs. Northern Trust Relationship Managers work closely with product partners to deliver innovate solutions that meet individual client's needs, including Northern Trust Asset Management, Northern Trust Securities, and Front Office Solutions to just name a few.

Requirements

• 5 to 7 years of experience in financial services, preferably in trust, asset servicing, or investment management.
• General knowledge of trust/asset services, products, and investments.
• Proficiency in interpersonal skills, negotiation, and delegation.
• Leadership and organization skills.

Nice To Haves

• Proficiency in reading, writing and speaking Spanish preferred, but not required.

Responsibilities

• Ensure full understanding of client business and needs to develop relationship plan detailing specific client expectations and future opportunities.
• Execute relationship plan by engaging product (asset servicing, investments, brokerage, banking, etc.) and / or managing operational partners to deliver on expectations or develop and execute new solutions.
• Initiate conversations with clients and their advisors to keep them up to date on industry trends, regulatory changes, and appropriate new bank products and services.
• Work with senior managers to ensure escalation of issues and communicate product gaps or opportunities.
• Complete annual service reviews for every client to ensure satisfaction and refresh relationship plan.
• Ensure positive responses to the annual client service survey.
• Contribute to the department financial goals by cross selling products to current clients and playing an integral part in identifying and winning new business.
• Have a thorough understanding of current product offerings and solutions.
• Manage client profitability and fee negotiations to department goals and understand the financials of the team, division, and Northern Trust.
• Address any administrative needs of the client with internal partners including transaction processing, accounting, reporting, documentation, fees, etc.
• Serve as mentor to new team members & other organizational partners to ensure we attract and retain employees with an emphasis on DE&I.

Benefits

• Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits.
• Northern Trust also provides a discretionary bonus program that may include an equity component.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees