Relationship Management Specialist
About The Position
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Join the Document Cloud team as a Growth Specialist, where you'll play a pivotal role in accelerating customer success and driving expansion across Adobe's Document Cloud ecosystem. This role is designed for a proactive, customer-obsessed sales professional who thrives on turning potential into performance. You'll be responsible for engaging existing customers who have purchased Acrobat, Acrobat Studio, Acrobat Sign, or Acrobat Services (collectively known as DCE), ensuring they quickly activate and derive measurable value from their investment. In addition- you'll be responsible for generating and closing pipeline related to new emerging products that have yet to be released. The goal here is to help relay back product market fit feedback to product and our go-to-market teams. Your mission: reduce churn risk, increase product adoption, and uncover expansion opportunities by guiding customers through onboarding, activation, and early usage milestones. Success in this role means transforming dormant accounts into thriving, referenceable customers.
Responsibilities
- Drive Utilization Across Large Enterprises Accelerate adoption of Acrobat, Acrobat Sign, Acrobat Studio, and Acrobat Services across complex enterprise environments. Ensure consistent usage across departments and business units to maximize value realization.
- Build and Strengthen Executive Relationships Cultivate strategic partnerships with senior stakeholders to align Document Cloud solutions with business priorities. Act as a trusted advisor to influence long-term customer vision and investment.
- Partner with Product & Engineering Teams Collaborate cross-functionally to surface customer feedback, identify friction points, and co-develop solutions that unlock deeper product value and drive retention.
- Identify New Revenue OpportunitiesAnalyze usage patterns and business needs to uncover expansion opportunities. Drive upsell and cross-sell motions that contribute directly to ARR growth. This role carries quota accountability tied to expansion and utilization outcomes.
- Collaborate with Account Executives on Strategic Accounts Work closely with the broader sales organization to support long-term account planning, renewal strategy, and executive alignment across top-tier customers.
- Hunt for New Contacts and Champions Proactively identify and engage new stakeholders within existing accounts - especially in decentralized or matrixed organizations - to expand influence, uncover new use cases, and mitigate risk from single-threaded relationships.
- Mitigate Churn Risk Through Activation & Value Delivery Ensure customers are onboarded quickly and effectively post-purchase. Monitor health signals and intervene early to prevent disengagement or attrition.
- Champion Customer Success Metrics Track and report on activation rates, usage milestones, and expansion wins. Use data to inform strategy and continuously improve customer outcomes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Publishing Industries
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
