Relationship Coordinator

The Springs Living•Vancouver, WA

5d•$24 - $29

About The Position

The Relationship Coordinator plays a vital role in the satisfaction and well-being of our residents and in advancing our mission of helping people Live Life to its Fullest . This role is centered on relationships—listening deeply, responding thoughtfully, and supporting residents and families through change. As the primary point of contact during a resident's transition, you will welcome new residents into the community and guide them as they settle into their new home. You will serve as a trusted liaison between residents, families, and internal departments, calmly navigating concerns that may arise across services, care, or lifestyle. This is a dynamic role for someone who thrives in a fast-paced environment, remains steady under pressure, and is energized by problem-solving and pivoting as needs evolve. No two days are the same. Strong attention to detail, emotional intelligence, and the ability to build meaningful, lasting relationships are essential to success in this position.

Requirements

Senior Housing experience required
Knowledge of the medical profession or healthcare industry
Exceptional verbal and written communication skills
High emotional intelligence with the ability to remain calm, compassionate, and solution-focused in emotionally charged situations
Ability to lead difficult conversations with empathy during stressful times for residents and families
Strong relationship-building skills with the ability to see both individual needs and the broader community perspective
Ability to present information clearly and respond to questions from residents, families, staff, managers, and the general public
Proficient PC skills, including email, record keeping, databases, word processing, spreadsheets, and basic graphics
Current CPR and First Aid certification (or ability to obtain)
Adaptable, detail-oriented, and energized by a role where priorities may shift and flexibility is key

Responsibilities

Warmly welcome new residents and their families, introducing them to the community and serving as their primary point of contact during the transition period
Provide ongoing orientation for new Independent Living and Assisted Living residents and their families
Organize and facilitate new resident meet-and-greets and other engagement opportunities that foster connection and community
Provide coverage for the Concierge desk as needed
Offer guidance and recommendations for supportive services that assist residents and families with adjustment, whether moving from the greater community or transitioning between levels of service
Act as a calm, compassionate liaison between residents, families, and staff when concerns, conflicts, or challenges arise
Advocate for residents by coordinating solutions in collaboration with department managers
Observe resident behavior and proactively communicate meaningful observations in a professional, thoughtful manner
Provide ongoing resources and referrals to outside providers (e.g., in-home care, PT/OT) and ancillary services
Visit or coordinate visits to residents who are ill or hospitalized to ensure continued connection and support
Assist with resident advocacy initiatives by providing education and resources (e.g., voting assistance, estate planning resources, advance directives)
Provide coverage for the Concierge desk when needed and maintain a strong working knowledge of Concierge responsibilities, ensuring seamless support and continuity of service as part of the Relationship Department