Relationship Associate

Grameen America • Chelsea, MA

10d

About The Position

Primary Responsibilities: Relationship management Facilitate and lead weekly center meetings with our current members. Use this as a forum to share information about the Grameen program, education on financial & business topics, problem solving. Build positive relationships with borrowers and members for membership and business growth. Receives and responds to members and borrowers’ questions in a timely and professional manner to resolve concerns and issues and provide high level of customer service support. Recruitment Deliver high level customer service and elevated member experience through communication by call, email, or other means to set expectations and build meaningful relationships towards a successful membership placement. Follow company standards and ensure high quality and productivity. Financial Methodology Monitor members’ loan amount and related activities, including compliance with loan criteria, disbursements, collection of repayments, and reconciling daily payments. Accurately input and track members loan payments and other relevant data in appropriate systems (such as proper posting, compliance with required notifications, etc.).

Requirements

• Proficiency in English and Spanish required.
• Excellent customer service communication skills.
• High level of integrity, punctuality, discipline, and attention to detail.
• Basic problem solving and numeric skills.
• Ability to work independently and with a team-player mentality.
• Ability to work a flexible schedule from Mondays to Fridays (early mornings and evenings).
• Minimum of High School diploma or equivalency preferred or two years of relevant work experience required.
• Knowledge in using computer, laptop, iPad, smartphone, Zoom, and other similar electronic devices and technology.
• Depending on location, valid driver’s license required.

Nice To Haves

• Familiarity with Microsoft Word and Excel a plus.

Responsibilities

• Relationship management Facilitate and lead weekly center meetings with our current members.
• Use this as a forum to share information about the Grameen program, education on financial & business topics, problem solving.
• Build positive relationships with borrowers and members for membership and business growth.
• Receives and responds to members and borrowers’ questions in a timely and professional manner to resolve concerns and issues and provide high level of customer service support.
• Recruitment Deliver high level customer service and elevated member experience through communication by call, email, or other means to set expectations and build meaningful relationships towards a successful membership placement.
• Follow company standards and ensure high quality and productivity.
• Financial Methodology Monitor members’ loan amount and related activities, including compliance with loan criteria, disbursements, collection of repayments, and reconciling daily payments.
• Accurately input and track members loan payments and other relevant data in appropriate systems (such as proper posting, compliance with required notifications, etc.).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees