Relationship Associate

Grameen America • Austin, TX

1d • Hybrid

About The Position

The Relationship Associate position is an entry level position at GAI which is intended to be the first step in a career progression with the organization. We are looking for someone who enjoys delivering a high level of customer service and builds positive relationships with borrowers and members for membership and business growth. The Relationship Associate reports to the Branch Manager. Work Location: We have begun our transition to in-person operations in phases. We have resumed our in-person field work for community outreach and member recruitment. Our branch offices are beginning the transition to in-person activities on a flexible work schedule until further notice.

Requirements

• Proficiency in English and Spanish required.
• Excellent customer service communication skills.
• High level of integrity, punctuality, discipline, and attention to detail.
• Basic problem solving and numeric skills.
• Ability to work independently and with a team-player mentality.
• Ability to work a flexible schedule from Mondays to Fridays (early mornings and evenings).
• Minimum of High School diploma or equivalency preferred or two years of relevant work experience required.
• Knowledge in using computer, laptop, iPad, smartphone, Zoom, and other similar electronic devices and technology.
• Depending on location, valid driver’s license required.

Nice To Haves

• Familiarity with Microsoft Word and Excel a plus.

Responsibilities

• Facilitate and lead weekly center meetings with our current members. Use this as a forum to share information about the Grameen program, education on financial & business topics, problem solving.
• Build positive relationships with borrowers and members for membership and business growth.
• Receives and responds to members and borrowers’ questions in a timely and professional manner to resolve concerns and issues and provide high level of customer service support.
• Deliver high level customer service and elevated member experience through communication by call, outreach activities, email, or other means to set expectations and build meaningful relationships towards a successful membership placement.
• Follow company standards and ensure high quality and productivity.
• Monitor members’ loan amount and related activities, including compliance with loan criteria, disbursements, collection of repayments, and reconciling daily payments.
• Accurately input and track members loan payments and other relevant data in appropriate systems (such as proper posting, compliance with required notifications, etc.).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees