Reimbursement, Reimbursement, Team Lead (Customer Service)(Remote)

Castle Biosciences • Friendswood, TX

7d • Remote

About The Position

The Reimbursement Customer Service Team Lead is a hands-on leader responsible for mentoring and supporting assigned team members while remaining highly involved in the daily operations of the team. This role assigns daily tasks and sets team priorities to ensure accurate and timely completion of work while personally answering calls and completing departmental tasks in alignment with productivity and quality standards. In addition to individual task completion, the Team Lead provides ongoing guidance by answering questions, resolving issues in a timely manner, and coaching team members in a high-volume production environment. Responsibilities include reviewing complex call scenarios, collaborating on solutions, and providing best-practice strategies to support future interactions. This role also assists team members in meeting or exceeding established productivity and quality expectations and actively listens to and audits incoming telephone and email inquiries from patients, clinicians, insurance plans, and area sales managers.

Requirements

• High School Diploma or GED or equivalent work experience.
• A minimum of 5 years of health insurance billing experience.
• Minimum of 2 years in a leadership role in an incoming call center environment
• Typing speed of 35 or more words per minute, with 90% or greater accuracy.

Responsibilities

• mentoring and supporting assigned team members
• assigning daily tasks and setting team priorities
• answering calls and completing departmental tasks
• answering questions and resolving issues
• coaching team members
• reviewing complex call scenarios
• collaborating on solutions
• providing best-practice strategies
• auditing incoming telephone and email inquiries

Benefits

• Excellent Annual Salary + 25% Bonus Potential
• 20 Accrued PTO Days Annually
• 10 Paid Holidays
• 401K with 100% Company Match up to 6%
• 3 Health Care Plan Options + Company HSA Contribution
• Company Stock Grant Upon Hire
• $75/month reimbursement for internet service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees