Rehabilitation Trainer

Medavie

19d

About The Position

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today. As a key member of the Quality Services team, the Rehabilitation Trainer is responsible for the design, maintenance, and delivery of training programs for the Rehabilitation unit. This role works closely with Quality Services and Rehabilitation leadership to identify training gaps through quality reviews, Team Lead and Manager feedback, and performance insights, and to develop effective solutions to address those gaps.

Requirements

• University degree or college diploma, or equivalent relevant work experience
• Minimum of five (5) years of experience in Disability Case Management and/or Rehabilitation Services, including experience developing and delivering training to diverse audiences
• Strong working knowledge of all disciplines within Case Management Services and/or Rehabilitation Services
• Highly proficient in written communication, with the ability to produce clear, concise, and well‑structured documentation
• Outstanding verbal communication skills, with the ability to explain concepts clearly and provide effective guidance
• Highly organized, self‑directed, and able to manage time effectively while balancing multiple priorities
• Proficiency with Microsoft Office, Outlook, and SharePoint
• Bilingualism (English and French) is mandatory to meet business needs

Nice To Haves

• Adult learning or instructional design certification is considered a strong asset

Responsibilities

• Identify training needs through the development of a skills matrix and other assessment tools, as required
• Develop and deliver training strategies and materials for Case Management Rehabilitation Consultants
• Create, maintain, and update best practices, workflow documentation, and Quality Assurance tools across all disciplines
• Plan, design, research, write, and edit training manuals, user guides, policies, and related documentation
• Deliver both initial onboarding training and ongoing coaching to Rehabilitation Consultants
• Provide structured feedback to trainees throughout 5 weeks training program
• Communicate regularly with Rehabilitation Leaders to share trainee progress and development feedback
• Communicate with clients as required to provide information related to claims
• Identify and escalate significant gaps or improvement opportunities in rehabilitation services to Quality Services leadership

Benefits

• By joining Medavie, you will benefit from:
• A purpose driven organization dedicated to improving the well being of Canadians
• A comprehensive benefits package, including health and dental coverage that is 100% employer paid from day one, along with wellness benefits, health resources, and fitness center discounts
• A flexible work environment that supports work–life balance
• Strong professional development opportunities, including ongoing training, coaching, and career growth pathways
• A collaborative and inclusive culture where your expertise is valued and your contributions make a real impact
• The opportunity to play a key role in the continuous improvement of rehabilitation services, positively impacting new hires, rehabilitation employees, members, clients, and different partners

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees