Rehabilitation Scheduling Associate, Outpatient (Full-time, Day Shift)
About The Position
Description Centered in the heart of Boyle Heights, Adventist Health White Memorial is one of the area's leading healthcare providers since 1913. We are comprised of a 353-bed hospital, three medical office buildings, residency programs, comprehensive cancer care and a vast scope of services located in the Los Angeles area. In 2019, Adventist Health White Memorial was recognized with the Malcolm Baldrige National Quality Award, the nation's highest presidential honor for performance excellence. We are proud to promote wellness in the community at the local farmers market and through our community resource center with services for seniors and Spanish-speakers. Los Angeles is known for its art, rich culture, numerous sports teams and world-renowned dining. There is something for everyone in this culturally diverse city. Job Summary: Schedules patients and performs other functions, while providing quality customer service. Job Requirements: Education and Work Experience: High School Education/GED or equivalent: Preferred Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred Essential Functions: Schedules patients and responds to patient/therapist requests. Maintains patient schedules and obtains pertinent information, while verifying accuracy, recording in appropriate scheduling screens, confirming appointments and following authorization procedures. Follows up on cancellations and no-shows. Provides quality customer service. Provides professional customer service in challenging situations. Maintains and organizes information systematically for easy retrieval. Performs other job-related duties as assigned. Organizational Requirements: Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.
Requirements
- Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
- Adventist Health participates in E-Verify.
Nice To Haves
- High School Education/GED or equivalent
- Associate’s/Technical Degree or equivalent combination of education/related experience
Responsibilities
- Schedules patients and responds to patient/therapist requests.
- Maintains patient schedules and obtains pertinent information, while verifying accuracy, recording in appropriate scheduling screens, confirming appointments and following authorization procedures.
- Follows up on cancellations and no-shows.
- Provides quality customer service.
- Provides professional customer service in challenging situations.
- Maintains and organizes information systematically for easy retrieval.
- Performs other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
