Rehabilitation Patient Services Representative

Hartford HealthCare•Mystic, CT

About The Position

Be the Best at Getting Better. Join over 40,000 Hartford HealthCare colleagues who make a difference every day. Join Our Team as a Patient Service Representative – Transform Lives Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women’s health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes. Position Summary As a Patient Service Representative, you are the welcoming face and essential hub of our outpatient rehabilitation office. You will play a key role in ensuring each patient’s experience is smooth, positive, and well‑coordinated—from the moment they walk through the door to the completion of their visit. This position combines customer service, administrative coordination, and front‑desk operations to support both patients and clinical staff. Your work helps keep our offices running efficiently and ensures patients receive the care and attention they deserve.

Requirements

High school diploma or equivalent required; Associates' or Bachelor’s degree in a clinical or business field prefer
1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits.

Nice To Haves

Bilingual (highly preferred).

Responsibilities

Warmly greet and register patients, accurately completing all necessary forms and insurance verifications.
Answer and triage incoming calls, prioritizing needs and directing patients appropriately.
Provide clear, helpful information to new patients regarding appointment preparation, required documentation, and office procedures.
Collect co‑payments and office charges, and effectively communicate billing and payment policies.
Schedule new and follow‑up appointments, including specialty visits and pre-certification needs.
Use the electronic medical record (EMR) to update patient demographics, coordinate referrals, and process patient charges.
Troubleshoot patient or clinician concerns and escalate when needed.
Support accurate billing workflows and assist with resolving insurance or payment issues.
Maintain a clean, organized reception area and manage supplies for office or clinical needs.
Collaborate with team members across the system to enhance workflows, improve patient experience, and contribute to a culture of operational excellence.
Provide backup support to fellow front-desk staff to ensure smooth daily operations.