REHABILITATION CASE COORDINATOR I (UMP)
About The Position
The Division of Rehabilitation Services (DRS) is the state’s lead division serving people with disabilities, committed to diversity, equity, inclusion, accessibility, and racial justice. The mission of the Division is to assist individuals with disabilities in achieving their goals of employment, education, and independent living. This position coordinates customer case records and documents in a field office pertaining to the service delivery activities to customers in the Customer and Community Blind Services /Vocational Rehabilitation Program. The role involves performing keyboarding and other routine clerical tasks essential to securing and maintaining sensitive case files, records, and documentation (both electronic and hardcopy), and facilitating the purchase and delivery of services, in accordance with federal, state, and agency rules, regulations, policies, and procedures, and current operating practices. The coordinator works with the agency’s case management system, monitors customer case status, prepares annotated reports for counselors, and interacts with field office staff and internal and external customers in person, by phone, and/or email. The position demonstrates a commitment to valuing diversity, equity, accessibility, and racial justice by contributing to an inclusive working environment and requires travel in the performance of duties. The Division of Rehabilitation Services is seeking a self-motivated and detail-oriented individual with strong communication skills. The Illinois Department of Human Services serves families in need across Illinois, with a mission to provide equitable access to social services, supports, programs, and resources to enhance the lives of all served. The agency is committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency, and Kindness.
Requirements
- Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of high school.
- Requires two (2) years of clerical related experience that demonstrates incorporation of working-level proficiency and accuracy in performing keyboarding functions.
- Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.
- Requires ability to travel for training.
Responsibilities
- Works with counselor(s) and instructor(s) and the case management system to determine daily priority of customer service delivery.
- Meets with counselor(s) and instructor(s) routinely to review case management activities and problems encountered.
- Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of the vocational rehabilitation program.
- Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers.
- Meets with Vocational Rehabilitation Program staff within the office and/or office supervisor to plan and/or discuss general casework activities.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Benefits
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick days annually (Sick days carry over from year to year)
- 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
- Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
