Rehab Support Assistant (Medical Clerical Office Support)- Battle Creek, PRN

Bronson Healthcare•Battle Creek, NE

4d•Onsite

About The Position

The Rehabilitation Support Assistant performs various duties including: answering telephones, greeting patients, scheduling patient appointments completing registration with accurate demographic and insurance/billing information, insurance verification, obtaining insurance authorizations, patient check-in (including verification of patient demographic information), coding and/or managing work queues, handling medical records, tracking receipt of signed treatment plans/progress notes, ordering/stocking supplies, managing linen and department infection control needs.

Requirements

High school diploma or general education degree (GED) and 2-3 years general work experience (hospital preferred), or equivalent combination of education and experience required.
6-12 months of related experience
Keyboarding and computer skills
Accurate filing
Professional communication
Excellent customer service skills
Light clerical duties as assigned.
Math skills
Basic office equipment
Ability to maintain confidentiality of sensitive medical information.
Concentrate and pay close attention to detail
Ability to multi-task
Ability to establish effective working relations with office staff and employees in a team
Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.
The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

Nice To Haves

Experience with third party billing (including county, state and federal) strongly preferred.
Medical Terminology, CPT and ICD-10 coding strongly preferred.
Previous computer experience including hospital-based programs (i.e. Epic/Medic/Misys/Tiger or other practice management system) preferred.

Responsibilities

Schedules and coordinates patient appointments for multiple facilities and ancillary departments according to office/provider preferences and the needs of patients.
Verifies insurance eligibility using on-line systems when available, or using phone
Obtains authorization based on payer specific criteria
Registers patients accurately and efficiently and confirms patient / guarantor/employer demographic and insurance information. Completes all required fields in electronic health record.
Greets and checks in patients accurately and efficiently.
Track receipt of signed treatment plans/progress notes
Manages assigned workqueues in electronic health record.
Answers telephones, takes messages, routes callers, and provides / relays information in a manner consistent with service standards.
Maintains patient medical records according to current required standards. Obtains patient authorization for transfer of any / all private health information.
Maintains patient confidentiality of data and information.
Performs basic office duties such as sorting / distributing mail, copying, filing, faxing, typing, ordering/stocking supplies/linen, and completing forms, as needed.
Provides and/or completes required patient forms
Collects and enters payments, follows required balancing procedures (for sites that have payment process developed and enabled)
Analyzes, interprets and enters physician orders
Scans and indexes forms
Follows established processes, protocols and workflows
Maintains department infection control needs
May need to cross train and provide coverage at other departments within Rehabilitation Services as needed.