Rehab Office Specialist

Cottage Hospital•Woodsville, NH

1d•Onsite

About The Position

Now Hiring: Rehab Office Specialist at Cottage Hospital! Schedule: 5 days per week (8 hours per day) Cottage Hospital is seeking a friendly, organized, and detail-oriented Rehab Office Specialist to join our Physical Therapy Department . In this role, you’ll be the first point of contact for patients receiving Physical, Occupational, Speech, and Cardiac Rehab services. From scheduling appointments and verifying insurance to managing referrals and supporting front desk operations, this position plays a vital role in keeping our busy Rehab Department running smoothly. If you're a team player who thrives in a fast-paced environment and enjoys working directly with patients and providers, we encourage you to apply today and become a valued member of the Cottage Hospital team! Job Summary The Rehab Office Specialist is a non-licensed team member responsible for the administrative and clerical support of the Rehab Department. This includes registering and scheduling patients, managing referrals, verifying insurance, preparing billing information, and ensuring patients have a seamless experience from check-in to follow-up. This position supports Physical Therapy, Occupational Therapy, Speech Therapy, and Cardiac Rehab and requires flexibility to occasionally adjust hours to cover vacation or sick time.

Responsibilities

Greet and register incoming patients.
Verify demographic, insurance, and clinical information.
Ensure appropriate documentation and collect co-pays.
Communicate patient arrival to therapists via electronic check-in.
Record new referrals and input patient data into Cerner and WebPT.
Schedule therapy sessions and non-nuclear stress tests.
Maintain accurate documentation of cancellations, no-shows, and changes.
Communicate effectively with referring providers’ offices.
Insurance benefit Checks and Rehab authorizations.
Track authorized visits, Medicare caps, and Medicaid eligibility.
Assist with billing, charge entry, and revenue cycle processes.
Collaborate with therapists and the Revenue Cycle Team on claims and denials.
Maintain office supplies and assist with correspondence.
Participate in department meetings and training.
Serve as a super user for department systems and provide peer support as needed.