Rehab Office Coordinator-University Crossing, Full-Time

Brooks Rehabilitation•Jacksonville, FL

2d•Onsite

About The Position

About Brooks Rehabilitation: For over five decades, Brooks Rehabilitation has been at the forefront of physical rehabilitation care. The nonprofit, based in Florida, is recognized as the premier rehabilitation system and ranks among the top 20 nationally according to U.S. News & World Report. Brooks currently manages three inpatient hospitals in Florida and is set to expand its reach through a collaboration with Mayo Clinic, opening a new facility on Mayo's Phoenix campus in 2026. The organization's commitment to advancing rehabilitation science is evident in its focus on innovative research, education, and cutting-edge technology. Offering a comprehensive system of care, Brooks provides inpatient and outpatient services, skilled nursing, assisted living, and memory care and impacts lives beyond clinical settings through community programs designed to enhance the quality of life for individuals with physical disabilities. Location Overview: This position is located at our University Crossing location, Joint Commission certified, three-story, 82,000 square-foot facility with 111 beds, serving patients with both short and long-term rehabilitation needs. If you are passionate about serving patients with a goal to provide the best care possible and an excellent patient experience, we invite you to join our award-winning, innovative organization. Position Summary: Performs and provides all office support services for the Rehab Department such as patient and staff scheduling, computer functions, correspondence, interdepartmental and client communication, compiling statistics and conducting special projects as assigned.

Requirements

High school graduate.
One to two years experience in a business office or medical environment.

Nice To Haves

Some medical terminology helpful, but not required.
SNF experience preferred.
Scheduling experience preferred.

Responsibilities

Maintains confidentiality of patient, staff and proprietary information.
Adheres to policies and procedures specific to patient rights.
Maintains a clean and safe environment; identifies and reports hazards.
Meets all requirements for mandatory education.
Adheres to policies regarding attendance, conduct, grooming, and dress code.
Promotes a positive image of Brooks to the client, the residents and the public.
Participates in performance improvement activities as needed.
Exhibits excellent service to patients, visitors, physicians, and co-workers.
Shows courtesy, compassion and respect for all customers.
Promotes the mission, vision and values of the organization.
Complies with professional, regulatory, ethical and legal standards.
Establishes and maintains effective working relationship with other members of the health care administrative team.
Plan and prepare staffing schedules.
Work with the staff to accommodate individual’s schedules according to current policies.
Collaborate with the rehab manager to provide correct mixture and number of staff for each day.
Enter all schedules into appropriate computer software with accuracy and produce required reports.
In cooperation with manager or designee, make daily changes to schedules and acquire additional staff as needed to replace staff who call in absent from work.
Notify manager in timely manner if unable to obtain required staff to meet unit needs.
Retrieves overnight and daily fax requisitions, identifies new patient referrals and new orders, sorts schedule by therapist and distributes to the therapists.
Schedules all patients daily, adding new patients as received, and altering schedule when requested.
Communicates with the Nursing units and other departments to solicit needed patient information and problem-solve when necessary.
Performs all Rehab Department billing functions; daily charge reconciliations, and notifies therapist to perform charge corrections as necessary.
Maintains and reports all departmental statistics.
Maintains and prepares timesheets through Unitime for all department employees.
Answers telephone in a professional manner, files, and schedules meetings as required.
Performs general office functions: typing, filing, and ordering supplies
Distributes and files correspondence and records.
Retrieves, assembles, and submits various data and information for the Regional and Manager.
May perform other duties as assigned.