Rehab Admissions Liaison PRN

INOVA CmbH•Alexandria, VA

4d•Hybrid

About The Position

Inova Rehab Admissions department is looking to add a Rehab Admissions Liaison in a PRN capacity. It can be up 16-21 hrs/week with a weekend rotation every 2 months +-. There will also be some major holiday coverage needed. The RAL will cover on-site at various Inova hospital locations and will also be able to work from home intermittently, depending upon the territory assignment that is being covered. The s chedule will include 3 possible work locations: Inova Mt. Vernon, Inova Alexandria and Inova Fairfax. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Rehabilitation Admissions Liaison job Responsibilities:

Requirements

Licensure - Must be licensed in Virginia in one of the following: Registered Nurse or Physical Therapist or Occupational Therapist or Speech Language Pathologist.
Experience - 2 years clinical experience in acute rehab, acute care, or case management setting.
Education - Bachelor's Degree Nursing, Physical, Occupational or Speech Therapy

Responsibilities

Builds close relationships with assigned hospital discharge planners, payer contacts, and Physicians through routine contact as determined by the volume of referrals.
Identifies issues/needs and works to resolve them.
Anticipates problems with potential referral sources and offers solutions.
Follows-up promptly when customer needs are not met and problems occur.
Contacts customers within 24 hours with problem resolutions.
Solicits feedback from top referrals.
Tracks and uses data from direct contacts, internal feedback or surveys conducted to identify and address issues per discussions with coordinators and directors.
Makes five marketing/referral development calls/visits per week.
Schedules quarterly contact with low-volume referral sources.
Identifies sources for increased referrals in assigned geographic regions per discussions with coordinators.
Responds to voicemail messages within one hour during business days or by 8:30 a.m. the next business day if messages are received after hours of operation.
Responds to pages immediately or as soon as safe to do so if driving.
Communicates referral decisions clearly by including reasons for decisions if admissions are denied/deferred or if timeframes for delays and requirements are needed to finalize decisions (e.g. MD consult, payer clarification, unresolved medical issues, etc.).
Provides timely and specific information to team and bed assignment personal as soon as confirmation is determined from referral sources, payers, or other parties.
Communicate special circumstances to program staff to facilitate customer satisfaction and meet special needs as indicated by concerns or program staff feedback.
Anticipates issues or concerns of referral sources and seeks proactive solutions.
Seeks feedback and maintains ongoing communication channels with potential and current referral sources.