Rehab Administrative Assistant (52406)

Humboldt Senior Resource Center•Eureka, CA

45d•$21 - $21•Onsite

About The Position

Redwood Coast PACE, a program within Humboldt Senior Resource Center is looking for a full-time administrative assistant for the Rehab Department. The schedule for this position is 8 am to 5 pm. JOB SUMMARY: The Rehab Administrative Assistant provides essential administrative and operational support to the Therapy Services team at Redwood Coast PACE. Under the supervision of the Therapy Services Manager, this role is responsible for coordinating communication, managing documentation, tracking durable medical equipment (DME) and specialty service orders, and assisting with departmental reporting and scheduling. The Rehab Assistant plays a key role in ensuring the smooth functioning of the rehab department by facilitating timely service delivery, supporting staff, and maintaining accurate records, all while upholding the organization’s values and commitment to participant-centered care.

Requirements

High school diploma or GED equivalent required.
At least two (2) years of customer service and/or office experience.
Valid California Driver’s License and personal auto liability insurance preferred.
Personal vehicle in good driving/operating condition, insured for State minimum liability requirements that can be used for the applicable job functions noted above preferred.
This position requires the successful completion of a background check.
Completion of pre-employment physical and PPD skin test.
A current Motor Vehicle Report (MVR) is required to determine eligibility for driving on behalf of the organization.
Demonstrates an interest in working with elderly and disabled adults to enhance and encourage their independence.
Strong administrative, organization, and customer service skills, including answering phone calls, communicating via email, maintaining files and records, word processing, and maintaining electronic calendars.
Strong verbal and written communication abilities in English; able to convey information clearly and professionally to staff, participants, and vendors.
Builds positive relationships with diverse populations, including aging adults, staff, vendors, and community stakeholders.
Works effectively as part of a team demonstrating sound listening skills to receive directions and feedback; maintains a cooperative and supportive attitude.
Ability to manage time effectively.
Remains calm and effective when priorities shift, deadlines change, and unexpected issues arise.
Maintains confidentiality, reliability, and ethical standards; consistently demonstrates punctuality, attendance, and responsibility in work performance.
Maintains participant privacy and organizational confidentiality, adhering to HIPAA and agency standards.
Applies good judgement, resourcefulness, and flexibility to resolve issues and adapt to changing circumstances.
Ability to be dependable, accept supervision, follow direction, and improve performance through feedback.
Effectively utilizes Microsoft Office and other relevant computer programs.
Works independently and with minimal supervision.
Demonstrates proficiency in delivering age-specific care.

Nice To Haves

At least one (1) year of experience working with a frail or elderly population preferred.
Preferred COVID-19 and Influenza (flu) vaccinations.

Responsibilities

Serves as the first point of contact for the rehab department. Answers, screens, and transfers rehab phone calls and emails.
Triages referrals and sends to the appropriate rehab staff member.
Documents orders and delivery of durable medical equipment.
Documents orders and delivery of specialty items and services such as senior home repair, specialty shoes, gym membership, and Individual Wellness activities.
Prepares utilization and outcomes reports for Rehab Manager review.
Performs general clerical duties, including data entry, faxing, and mail distribution.
Schedules and coordinates meetings for rehab staff.
Provides administrative support to the Rehab Manager in the development of department procedures.
Drives to other site locations and runs errands for the Rehab Manager.
Follows agency policies for incident reports, grievances, and appeals.
Communicates effectively with participants, family members, caregivers, staff, and visitors.
Completes documentation accurately and in a timely manner.
Demonstrates respect for and promotes participant rights, including dignity, self- determination, access to care, confidentiality, and independence.
Effectively collaborates with staff, peers, and contractors to meet Redwood Coast PACE goals and further success.
Consistently meets or exceeds quality assessment and performance improvement targets.
Participates in the process of teaching, training, and mentoring student interns, and volunteers working within the program area.
Demonstrates behaviors consistent with agency values: Respect, Patient, Courteous, Tolerant, Friendly, and Teamwork.
Additional duties may be assigned, as needed, that align with the responsibilities of the position and support the vision, mission, and values of the organization.