REGULATORY SUPERVISOR/CONSULTANT - SES - 64080851

State of Florida • Tallahassee, FL

2d • Onsite

About The Position

Responsible for the supervision of Regulatory Specialist II and Regulatory Specialist III positions for the Board of Nursing Licensure Unit to include monitoring the behavior and performance for staff and completing evaluations by established deadlines, planning and directing their work, approving requests for leave, approving timesheets, filing vacant positions, training, and taking disciplinary action or effectively recommending such actions. The incumbent assists the Program Operations Administrator in managing the day-to-day operation of the licensure unit. The employee in this position must use discretion and independent judgment in performing the following duties:

Planning the workload, workflow, deadlines, and work objectives of employees and ensuring that they have the appropriate training, tools and authority to meet those objectives. The incumbent should run the appropriate database reports daily to adequately monitor the workflow. The incumbent is also responsible for monitoring their email and the office email boxes daily. The supervisor should have their email box always open and should be monitoring their email for any updates.

The incumbent is responsible for completing all the required steps to hire any vacancies under their supervision.

The incumbent should meet monthly with each of their direct reports to provide constructive feedback. This feedback should include where the employee is currently with meeting evaluation criteria. Any feedback given to an employee about performance or behavior problems must be followed up with an email to the staff person recapping the discussion. The incumbent must implement corrective action when necessary.

The incumbent must provide counsel and advice to phone staff, Regulatory Specialist II’s, Regulatory Specialist III’s and other stakeholders regarding licensure and regulation criteria and procedures. The supervisor must ensure that staff have a working knowledge of the procedures, statutes and rules governing the licensure of nurses. The incumbent is also responsible for assisting staff with the appropriate application of laws and rules.

The incumbent is responsible for the review and approval of refund requests. Such request should be reviewed and approved within 5 business day of receipt.

Serve as liaison between the National Council of State Boards of Nursing and the testing vendor to help troubleshoot problems for applicants registering for the examination or trying to obtain verification of licensure from other states; as well as monitoring and reporting incidences of fraudulent activity. Consults with staff regarding files with criminal/disciplinary/health histories or no active.

Analyzes consumer complaints, investigating and resolving consumer concerns or ensuring complaints are routed to the appropriate unit or department for handling. Processes disability modification requests for licensure.

Supports the Program Operations Administrator in the implementation of laws, rules, regulations, policies, and procedures pertaining to licensure functions and activities and provides input regarding regulatory changes.

Aides in long-range planning sessions.

Serves as a liaison between the Board office and System Support Services (SSS) on licensing and/or enforcement database concerns. Acts as first point of contact for training needs, technical support, information dissemination and troubleshooting user issues. Ensures that new employees receive training in the use of the Division’s licensing database and related internet tools. Assist with set-up and changes to form letters, data clean-up and other concerns related to the Division’s licensing and enforcement data integrity. Produces and reviews licensing or enforcement reports as needed.

Requirements

• Ability to compile, organize and analyze data.
• Ability to investigate, analyze, and resolve complaints.
• Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and consumer protection.
• Ability to provide consultative assistance to others.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Experience with Microsoft Office (Word, Excel, Outlook).
• High School Diploma or equivalent
• Must be physically present in the office to effectively perform job duties and responsibilities.

Responsibilities

• Supervision of Regulatory Specialist II and Regulatory Specialist III positions for the Board of Nursing Licensure Unit
• Monitoring the behavior and performance for staff and completing evaluations by established deadlines
• Planning and directing work, approving requests for leave, approving timesheets, filing vacant positions, training, and taking disciplinary action or effectively recommending such actions
• Assisting the Program Operations Administrator in managing the day-to-day operation of the licensure unit
• Planning the workload, workflow, deadlines, and work objectives of employees
• Ensuring that employees have the appropriate training, tools and authority to meet those objectives
• Running appropriate database reports daily to adequately monitor the workflow
• Monitoring email and office email boxes daily
• Completing all required steps to hire any vacancies under supervision
• Meeting monthly with each of their direct reports to provide constructive feedback
• Providing counsel and advice to phone staff, Regulatory Specialist II’s, Regulatory Specialist III’s and other stakeholders regarding licensure and regulation criteria and procedures
• Ensuring that staff have a working knowledge of the procedures, statutes and rules governing the licensure of nurses
• Assisting staff with the appropriate application of laws and rules
• Reviewing and approving refund requests
• Serving as liaison between the National Council of State Boards of Nursing and the testing vendor
• Troubleshooting problems for applicants registering for the examination or trying to obtain verification of licensure from other states
• Monitoring and reporting incidences of fraudulent activity
• Consulting with staff regarding files with criminal/disciplinary/health histories or no active
• Analyzing consumer complaints, investigating and resolving consumer concerns or ensuring complaints are routed to the appropriate unit or department for handling
• Processing disability modification requests for licensure
• Supporting the Program Operations Administrator in the implementation of laws, rules, regulations, policies, and procedures pertaining to licensure functions and activities and provides input regarding regulatory changes
• Aiding in long-range planning sessions
• Serving as a liaison between the Board office and System Support Services (SSS) on licensing and/or enforcement database concerns
• Acting as first point of contact for training needs, technical support, information dissemination and troubleshooting user issues
• Ensuring that new employees receive training in the use of the Division’s licensing database and related internet tools
• Assisting with set-up and changes to form letters, data clean-up and other concerns related to the Division’s licensing and enforcement data integrity
• Producing and reviewing licensing or enforcement reports as needed

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• Flexible Spending Accounts;
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED