REGULATORY SPECIALIST II - 64080554 1

State of Florida • Tallahassee, FL

1d • Onsite

About The Position

Incumbents in this position will make an immediate and meaningful impact in the lives of Floridians. They perform duties that guarantee qualified health care professionals can work in the state and provide all Floridians access to the health care they need to lead healthier lives. By increasing the number of licensed health care professionals in the state, incumbents also support those currently working in health care professions who are so critical in any public health emergency.
Serves as the Team Lead for assigned professions, which includes the following: monitoring the timely completion of all application reports by the team as well as serving as a member of the processing team; reporting to Regulatory Supervisor when application files are not being reviewed in a timely manner. Reports to be monitored would include the following: Initial Application Reports; Unassigned Money Reports; VO Document Upload Reports; Mail Repository Reports; Initial Applications to Expire Reports; 30 Days Since Last Deficiency Reports; Processed Apps Pending Action Reports; Licensure Error Reports, as needed; and other profession-specific application reports, as applicable.
Assists in processing applications for all professions within the Medical Therapies/Psychology office, as needed.
Responding to general inquiries from the public by telephone, email, and in writing in an appropriate and timely fashion; interpreting customer questions and provide answers to general and complex regulatory questions; providing application status updates and directions to applicants and licensees concerning licensing processes and the submission of applications or requests; transferring customers to the other areas of the Department; or other agencies when appropriate.
Serving as primary for respondent monitoring zzzz Feedback email boxes for the dietetic and nutrition profession; distributing emails to the appropriate Council staff and ensuring a response is provided within 24 hours; reporting failure to respond to emails within 24-hours to the Regulatory Supervisor; and serving as the subject matter for dietetic and nutrition expert for processors when confronted with situations that are outside the norm, handling problem applications.
Serves as back up to the RSIII position in preparing Council meeting agendas for assigned profession (minimum of 4 meetings per year). Responsibilities would include the following: independent planning and formulation of all in-person and conference call meeting agendas, under the coordination of the Regulatory Supervisor coordinating with Council staff, attorneys and unit management to ensure submission of all required agenda items; ensuring all agenda material is compiled and organized according to unit standards; timely publication of electronic agendas and addenda to Council members and staff; timely publication of required pre and post meeting information (e.g., agendas, FAR notices, public books and audio) on the applicable profession’s website; preparation of meeting minutes for all assigned professions; timely review and filing of post-meeting Council orders; timely completion of all other assigned post-meeting tasks, as needed.
Training new employees and providing continuing training to existing employees for process changes.
Analyzing and recommending solutions to administrative problems relating to application deficiencies and required qualifications.
Assisting with administrative duties related to the processing of applications including, but not limited to, processing supplemental documentation and preparing supplemental documentation for scanning.

Requirements

• Knowledge and ability to interpret Florida Statutes and administrative codes in regards to licensing and regulation of professionals and facilities, and consumer protection.
• Knowledge and proficiency of Microsoft Office software.
• Knowledge and proficiency in using Windows-based computers.
• Ability to learn and utilize job-specific software such as LEIDS and AxiomPro and office equipment such as phones, fax machines, scanners, and copiers.
• Ability to compile, organize, and analyze data.
• Ability to provide consultative assistance to others.
• Ability to plan, organize and coordinate work activities on a pre-approved work schedule.
• Ability to communicate and deal with people effectively.
• Ability to establish and maintain effective working relationships with others.
• High School Diploma or equivalent and 2 years’ experience that includes data entry, document preparation, computer software use, evaluating legal documents or evaluating for compliance with regulations, customer service, or handling sensitive information.
• College education can substitute for the experience on a year-for-year basis.

Responsibilities

• Serves as the Team Lead for assigned professions, which includes the following: monitoring the timely completion of all application reports by the team as well as serving as a member of the processing team; reporting to Regulatory Supervisor when application files are not being reviewed in a timely manner.
• Assists in processing applications for all professions within the Medical Therapies/Psychology office, as needed.
• Responding to general inquiries from the public by telephone, email, and in writing in an appropriate and timely fashion; interpreting customer questions and provide answers to general and complex regulatory questions; providing application status updates and directions to applicants and licensees concerning licensing processes and the submission of applications or requests; transferring customers to the other areas of the Department; or other agencies when appropriate.
• Serving as primary for respondent monitoring zzzz Feedback email boxes for the dietetic and nutrition profession; distributing emails to the appropriate Council staff and ensuring a response is provided within 24 hours; reporting failure to respond to emails within 24-hours to the Regulatory Supervisor; and serving as the subject matter for dietetic and nutrition expert for processors when confronted with situations that are outside the norm, handling problem applications.
• Serves as back up to the RSIII position in preparing Council meeting agendas for assigned profession (minimum of 4 meetings per year).
• Training new employees and providing continuing training to existing employees for process changes.
• Analyzing and recommending solutions to administrative problems relating to application deficiencies and required qualifications.
• Assisting with administrative duties related to the processing of applications including, but not limited to, processing supplemental documentation and preparing supplemental documentation for scanning.

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• Flexible Spending Accounts;
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees