68064730 - REGULATORY SPECIALIST I

State of Florida•Tallahassee, FL

7d•$668 - $703

About The Position

The Bureau of Field Operations is responsible for the survey and certification process of health care facilities across the State of Florida. These surveys ensure that all state licensed, and federally certified health care facilities meet the established state and/or federal requirements and patients and residents receive safe, quality health care. Field Operations staff also ensure the safety of residents in health care facilities when emergencies such as natural disasters occur. This position has been identified as mission essential. The incumbent in this position may be required to work during the weekend or on holidays. In addition, mission essential personnel will be required to work during disasters, to include but not limited to, work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency work may involve the incumbent to work in another county or staffing location to assist other State Agencies with emergency work. Emergency duties may include, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. This is professional work performing regulatory activities for the Survey and Certification Support Branch in the Division of Health Quality Assurance, Bureau of Field Operations. This position will work with other Data Team members where a large volume of public record requests, emails and phone calls are processed. The work unit also oversees staff and provider training statewide.

Requirements

Ability to compile, organize and analyze data.
Ability to conduct fact-finding discussions.
Ability to investigate, analyze, and resolve data integrity issues.
Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and facilities, and consumer protection.
Ability to provide consultative assistance to others.
Ability to plan, organize and coordinate work activities.
Ability to communicate effectively, both verbally and in writing.
Ability to establish and maintain effective working relationships with others.
Two (2) years of professional or nonprofessional experience in administrative work with Microsoft Office and computer data entry.
An associate’s degree from an accredited college or university can substitute on a year for year basis for the required experience listed above.

Nice To Haves

Preference will be given to candidates with experience in ASPEN, Laserfiche, Versa Regulation, CorrFlow, CASPER and redaction tools/processes.

Responsibilities

Prepares and reviews reports timely, ensuring proper handling of those that contain confidential and sensitive information.
This includes generating assignments from CorrFlow, and completing public record and Freedom of Information Act (FOIA) requests within timeframes assigned, redacting PHI/PII in accordance with Agency protocols.
Conducts Quality Assurance (QA) reviews to ensure data integrity of survey kits entered into the Automated Survey Processing Environment (ASPEN) and documents scanned into Laserfiche, correcting database entries as required and in accordance with Agency protocols. Collates and files documents as necessary.
Communicates in writing and by phone with other work units, consumers and providers as required to resolve QA and technical support issues and follows up as necessary.
Prepares materials for meetings/training, assists with equipment setup and provides ongoing support.
Acts as back-up receptionist for the unit, monitors CLOUD faxes, ensures incoming calls are answered and correspondence is handled timely.
Provides technical support to internal staff and external providers for regulatory-related projects including the processing of a high volume of emails, data entry into various systems (including Health Facility Reporting System (HFRS) during emergency events) and serves as backup for incoming calls to the ASPEN and Minimum Data Set (MDS) and Outcome and Assessment Information Set (OASIS) Help Desks.
Provides input and recommendations, assists in formulating and recommending programs and procedures to improve data integrity.
Performs other work as required.

Benefits

Health insurance (i.e., individual and family coverage) to eligible employees
Life insurance; $25,000 policy is free plus option to purchase additional life insurance
Dental, vision and supplemental insurance
State of Florida retirement options, including employer contributions
Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida
Ability to earn up to 104 hours of sick leave annually
Nine paid holidays and 1 personal holiday each year
Opportunities for career advancement
Tuition waivers (accepted by major Florida Colleges/universities)
Student loan forgiveness opportunities (eligibility required)
Training opportunities
Flexible Spending Accounts
Shared Savings Program for select medical services
Lower copays for prescription drugs
Health and Wellness discounts