Regulatory Response Analyst

Hippo Insurance • Austin, TX

25d • Hybrid

About The Position

The Regulatory Response Analyst is responsible for managing and responding to regulatory and escalated consumer matters, including Department of Insurance and BBB complaints. This role supports Hippo’s compliance obligations through accurate intake, timely filing, and well-documented formal responses.
The Analyst produces regulatory correspondence, ensures adherence to required response timelines, and partners cross-functionally to investigate complaint matters tied to claims, underwriting, service, and agency sales. The role also contributes to complaint reporting, trend analysis, and proactive risk mitigation efforts.
Depending on business needs, the Analyst may be assigned a primary specialization focus in Owned Programs, Non-Owned Programs, or Consumer Complaints, while maintaining cross-coverage capability across the Regulatory Response team.

Requirements

• 3+ years of experience in insurance, compliance, regulatory response, or escalated complaint handling
• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Working knowledge of insurance policies, claims processes, and regulatory requirements
• Demonstrates initiative and ability to work with moderate supervision
• Strong Excel skills and experience working with operational reports
• Strong written communication skills with the ability to draft formal correspondence
• Ability to manage multiple deadlines in a regulated environment
• High attention to detail and documentation accuracy
• Experience working cross-functionally across claims, underwriting, service or agency sales teams

Nice To Haves

• Experience responding to DOI or other regulatory complaints
• Familiarity with RegEd or similar complaint management systems
• Experience supporting executive reporting and trend analysis
• Exposure to process improvement initiatives or workflow automation tools

Responsibilities

• Intake, log, and file regulatory and consumer complaints, including DOI and BBB matters, within RegEd and other required systems
• Draft and finalize formal regulatory response letters in accordance with regulatory requirements and internal approval guidelines
• Own intake, investigation, and response for consumer complaints, including direct correspondence via email and phone
• Investigate complaint matters in partnership with Claims, Underwriting, Service, Agency Sales, and other business areas
• Ensure timely and compliant responses in accordance with regulatory deadlines
• Conduct avoidable complaint reviews and contribute to recurring complaint reporting and trend analysis
• Present complaint trends and case updates in stakeholder meetings and respond to related inquiries
• Maintain accurate documentation and provide cross-coverage support across Regulatory Response specializations as needed

Benefits

• Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
• Equity - This position is eligible for equity compensation
• Training and Career Growth - Training and internal career growth opportunities
• Flexible Time Off - You know when and how you should recharge
• Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
• Hippo Habitat - Snacks and drinks available for onsite employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees