REGULATORY PROGRAM SPECIALIST - 64080828

State of Florida • Tallahassee, FL

7d • Onsite

About The Position

We are seeking a strong leader for MQA’s Bureau of Operations, Licensure Support Services Unit on the Licensure Maintenance Team. The candidate selected for this position should be ready to lead by example, perform complex regulatory activities in involving research, evaluation, problem resolution and response to public record requests for license certifications. Ensure accuracy of the division’s practitioner licensee data in the database system, understand and apply department rules, statutes, practices and board rules and exercise independent judgment in dealing with licensees and resolving issues.
If you’re ready to take on a high-impact role where your skills will be recognized and valued make this your opportunity to be a key player on a strong team within the Bureau of Operations that makes a real difference on our division.

Requirements

• Minimum of 2-years of Customer Service Experience by way of handling inbound calls and/or chats.
• Minimum of 2-years processing Licensure or Renewal applications
• Employees in this position are expected to work in a professional office environment characterized by standard lighting, temperature, and moderate noise levels. The role requires the ability to manage periodic interruptions, perform duties within a confined workspace, and remain seated at a computer workstation for extended periods.
• Must be willing to physically come in the office to perform the duties & responsibilities of the position.

Responsibilities

• Serves as a back up to Manager I and Team Lead. Duties will include assisting RSIIs and RSIIIs, and GAIs and GAIIs with complex questions related to the license maintenance of health care practitioner licenses to include processing license renewals, license certifications, practitioner profile updates, Department of Revenue suspensions and reinstatements within the Licensure Maintenance Team. Will also assist with inbound chats and review conversational insights as a part of our department’s ELI chat team.
• Assists with initial license, renewal and miscellaneous fee deposits and assist Team Lead with training of new and existing employees on this process. The position acts as Delegated Authority when Supervisor and Team Lead is out of office.
• Provides direction, technical assistance, and guidance to licensed health care practitioners, both verbally and in writing, regarding the renewal and issuance of their license, disciplinary actions and administrative suspensions, and license verifications. Performs complex research using the department’s licensing database to respond to complaints and inquiries from the consuming public, applicants, licensees and DOH staff. Conducts independent analysis of post licensure inquiries returned by the contracted vendor.
• The selected incumbent will review each licensure certification request to ensure appropriate validation of the processing fee. Conduct fee transactions in LEIDS for all validated money prior to producing certification letter unless the customer is exempt then a no-pay transaction is done in licensing database. All research must be performed in compliance with the laws governing confidentially.  Verify licensure data for all professions such as the original date of licensure, expiration dates, birthdates, education history, social security number and home address. Other major corrections are reported to the supervisor.
• Assists with other related projects or duties as determined or requested by management.

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• Flexible Spending Accounts;
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed