Regulatory Compliance Inspections Manager

Progress Residential • Charlotte, NC

21d

About The Position

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®. Why join Progress? As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful. Want to learn more? Text “ProgressJobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time. JOB SUMMARY The Regulatory Compliance Inspections Manager (RCIM) is responsible for overseeing all aspects of the inspection process for Progress Residential’s single-family rental homes. This includes housing authority, rental registrations, and municipal inspections. This role involves coordinating and conducting inspections, building relationships with local authorities, ensuring compliance with regulatory requirements, identifying and resolving minor maintenance needs, and implementing quality assurance measures to uphold the standards of safety and habitability for our properties.

Requirements

• Bachelor’s Degree or related work experience
• Must have a valid Driver’s License in the working state
• 5+ years’ experience managing service or operations in multi-family, single family, military housing or equivalent
• Basic knowledge of Plumbing, Electrical, HVAC, Flooring, Appliances, Landscaping and Irrigation Systems as they relate to residential homes
• Ability to perform basic home maintenance and repairs, as needed
• Ability to spend time outdoors in moderate inclement weather conditions, such as heat and rain
• Ability to review and understand cost estimates and scopes of work
• Understanding of general IBC building codes and rental property health and safety regulations
• Ability to build and maintain positive relationships internally and externally
• Possess strong organizational skills and is detail oriented
• Ability to thrive in a dynamic, fast-changing, growth environment
• Fosters teamwork and mutual respect throughout the company
• Excellent oral and written communication skills
• Computer literacy, ability to comfortably navigate new technology and competency in MS Office suite a must
• Available to work flexible hours which may include some weekends and evenings
• Available to offer support for after-hours service technicians and/or vendors
• Sitting for extended periods of time using office equipment and computers
• Moderate stooping, kneeling, crouching, reaching, standing
• May entail lifting of supplies and materials, up to and including 50lbs
• Ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate, and communicate
• Walking for extended periods of time
• Sustains substantially recurring movements to fingers, hands, wrist, legs, and feet
• Ability to judge distances and spatial relationships
• Ability to identify and distinguish color
• Ability to distinguish the differences and similarities in odors

Nice To Haves

• Experience with regulatory compliance and housing inspections preferred
• Previous use of Yardi Voyager and Salesforce a plus

Responsibilities

• Manage high volume of inspections function for assigned portfolio, including pre-inspections, inspections, and re-inspections for occupied and newly rented homes.
• Oversee resident communication and cooperation with inspections, ensure they understand the importance of lease compliance and adherence to local municipal regulations, and address questions or concerns.
• Inspect, document and analyze condition of properties to determine what level of maintenance is required to maintain organizational and municipal standards.
• Attend pre-inspections, inspections, and re-inspections and respond to deficiencies promptly by completing work or creating work orders.
• Must use basic hand tools and have knowledge of how to conduct home improvements, such as landscaping updates or general repairs and maintenance.
• Recommend, monitor, and evaluate necessary repairs by internal technicians and outside vendors/contractors.
• Leverage and analyze resident self-inspection photos to determine work order requirements, as applicable.
• Ensure homes meet market-rate standards and readiness for official Housing Quality Standards (HQS) inspections, municipal regulations, and stay up to date with changes to the Housing Choice INSPIRE Guidebook.
• Conduct quality control walks to verify readiness for resident move-in.
• Understand all aspects of home maintenance and construction best practices
• Maintain a database of inspectors, code enforcement officers, and local agency contact information and correspond regularly to schedule inspections and provide status updates.
• Manage scheduling and coordinating inspections with external inspectors for housing authority, rental registration, and municipal violation inspections.
• Build positive relationships with inspectors and local agencies to streamline inspection processes and ensure compliance with regulatory requirements.
• Proactively communicate with code enforcement/inspectors to clearly understand violations and steps necessary to bring properties back into compliance.
• Collaborate with internal teams, technicians, vendors, and inspectors to ensure timely completion of inspections/municipal violations and necessary repairs.
• Oversee and attend municipal violation court hearings, providing documentation and photos of completion, as applicable.
• Collaborate and oversee required actions with internal teams to include Rental Registration, Housing Choice, Market Operations, and HOA departments.
• Interact productively and professionally in-person and through technology with co-workers, team members, and housing authority contacts.
• Follow Fleet vehicle maintenance schedule, keep an organized and clean vehicle/workspace, and manage Fleet inventory within company guidelines.
• Maintain a good driving record and drive in a safe manner at all times.
• Ensure all workplace safety standards and practices are upheld.
• Carry out other duties as assigned that are in the best interests of the customers and the company.

Benefits

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees