Regl Support Spec
About The Position
Under indirect supervision, provide technical assistance to include in-depth troubleshooting, programming and program modifications, corrective action and consulting services to customer base and Yaskawa America employees over the breadth of the Yaskawa America product line. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned): Must be able to travel. Must have a valid driver’s license and full coverage automobile insurance. Perform preventive and emergency repair procedures, completing required reports and satisfying customer needs through practical field experience and in-depth company training programs. Assume the principle responsibility for providing technical support for all less experienced personnel in a geographical area. Complete Field Service Technician and Service Application Technician qualifications. Responsible for safety (in-house and at customer site). In-depth troubleshooting of broad range of robotic systems, preventive maintenance of robots / controllers / related equipment. In-depth repair of robots, controllers and related equipment. In-depth phone support of troubleshooting / repair issues. Continue to refine customer relation skills Provide technical training to Field Service Technicians and Service Application Technicians. Take direction for service trips from headquarters personnel. Generate and follow-up on service trip reports. Take spare parts orders. Communicate, attack and resolve safety / service related issues via verbal and written reports. Coordinate service support efforts with Regional Sales Managers. Responsible for servicing customer in geographical territory – courtesy visits, provide application knowledge. Responsible for remote office spares inventory management. Responsible for remote office demo systems to ensure they are operational. Promote teamwork and foster exemplary work environment. Interface with co-workers in a manner that enhances employee satisfaction. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Must be able to travel
- Must have a valid driver’s license and full coverage automobile insurance
- Associates Degree (AA) and six years related experience and / or training; or equivalent combination of education and experience
Responsibilities
- Provide technical assistance to customer base and Yaskawa America employees
- Perform preventive and emergency repair procedures
- Provide technical support for all less experienced personnel
- Complete Field Service Technician and Service Application Technician qualifications
- In-depth troubleshooting of broad range of robotic systems
- Preventive maintenance of robots / controllers / related equipment
- In-depth repair of robots, controllers and related equipment
- In-depth phone support of troubleshooting / repair issues
- Provide technical training to Field Service Technicians and Service Application Technicians
- Generate and follow-up on service trip reports
- Take spare parts orders
- Communicate, attack and resolve safety / service related issues via verbal and written reports
- Coordinate service support efforts with Regional Sales Managers
- Servicing customer in geographical territory
- Remote office spares inventory management
- Responsible for remote office demo systems
- Promote teamwork and foster exemplary work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
