Regl Support Spec

Yaskawa Motoman•Chicago, IL

About The Position

Under indirect supervision, provide technical assistance to include in-depth troubleshooting, programming and program modifications, corrective action and consulting services to customer base and Yaskawa America employees over the breadth of the Yaskawa America product line.

Requirements

Must be able to travel. Must have a valid driver’s license and full coverage automobile insurance.
Associates Degree (AA) and six years related experience and / or training; or equivalent combination of education and experience.

Responsibilities

Perform preventive and emergency repair procedures, completing required reports and satisfying customer needs through practical field experience and in-depth company training programs.
Assume the principle responsibility for providing technical support for all less experienced personnel in a geographical area.
Complete Field Service Technician and Service Application Technician qualifications.
Responsible for safety (in-house and at customer site). In-depth troubleshooting of broad range of robotic systems, preventive maintenance of robots / controllers / related equipment.
In-depth repair of robots, controllers and related equipment.
In-depth phone support of troubleshooting / repair issues.
Continue to refine customer relation skills
Provide technical training to Field Service Technicians and Service Application Technicians.
Take direction for service trips from headquarters personnel.
Generate and follow-up on service trip reports.
Take spare parts orders.
Communicate, attack and resolve safety / service related issues via verbal and written reports.
Coordinate service support efforts with Regional Sales Managers.
Responsible for servicing customer in geographical territory – courtesy visits, provide application knowledge.
Responsible for remote office spares inventory management.
Responsible for remote office demo systems to ensure they are operational.
Promote teamwork and foster exemplary work environment. Interface with co-workers in a manner that enhances employee satisfaction.