Registration Specialist - Emergency Department

Schuylkill•Bethlehem, PA

18h•Onsite

About The Position

Lehigh Valley Health Network (LVHN) is one of the nation's most advanced health networks, recognized among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years and a Magnet(tm) Hospital for nursing excellence. LVHN's commitment to teamwork, compassion, and technology ensures the best health care. This position coordinates all aspects of patient registration, insurance verification, and scheduling accurately. It involves conducting patient interviews by phone and in-person to gather demographic, insurance, and clinical information for appropriate patient scheduling and financial clearance. The role is situated in an emergency department, which involves varying levels of patient care, and includes educating patients on financial responsibilities and collecting out-of-pocket fees.

Requirements

High School Diploma/GED
1 year Customer service or 1 year Healthcare environment such as a hospital and/or physician office
Computer and typing proficiency.
Must be able to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.
Must successfully pass the required training in two attempts or less.
Must adapt to change in volumes and demands positively and professionally effectively managing time and prioritizing tasks.
Remains calm and resilient in a noisy, high-stress environment.
Must react quickly in critical situations utilizing critical thinking skills.

Nice To Haves

Associate’s Degree Health care or related field
2 years registration/insurance verification in a health care setting
Knowledge of medical terminology.
Bi-lingual - Spanish/English.

Responsibilities

Interviews patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.
Engages patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
Ensures referring providers' orders are complete and match the appointment scheduled.
Obtains a new order prior to test/treatment if order is incomplete or inaccurate.
Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.
Secures signatures to ensure timely reimbursement, which includes consents signed specific to service(s) being rendered.
Determines and collects patient financial liability and creates estimates, if applicable.
Refers patients to financial resources as needed for assistance with financial counseling.
Reviews daily schedule and identifies potential scheduling conflicts affecting department flow and confers with colleagues and providers for a resolution.
Maintains compliance with registration accuracy.