Registration Services Representative

Mass General Brigham • Somerville, MA

1d • $18 - $25 • Remote

About The Position

The Registration Service Representative contributes to a positive hospital experience for patients and families through courteous telephone interactions and interview activities, accurate and expeditious routing, as well as referral to appropriate clinical or financial staff when necessary.

Requirements

• High School Diploma or Equivalent required
• Experience in patient registration, customer service, or a related healthcare administrative role.
• Knowledge of medical terminology and insurance processes is beneficial.
• Familiarity with electronic health record (EHR) systems and registration software.
• Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals.
• Strong attention to detail and accuracy in data entry and documentation.
• Ability to handle confidential and sensitive information with discretion.
• Proficiency in using office software applications, such as word processing, spreadsheets, and email.

Nice To Haves

• 1-2 years preferred

Responsibilities

• Respects patient confidentiality at all times.
• Carefully performs system searches for all patients.
• Issues a new medical record number when appropriate and coordinates the resolution of duplicate medical record numbers.
• Accurately and comprehensively collects and verifies demographic and financial information from patients and/or their representatives in a sensitive and timely manner.
• Verifies patient insurance coverage with Third Party Payers and determines eligibility by utilizing appropriate technology.
• Provides constructive ideas, suggestions and feedback in a positive manner.
• Works collaboratively with co-workers to effectively resolve issues that impact departmental or hospital operations.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED