Registration Services Representative
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Registration Service Representative contributes to a positive hospital experience for patients and families through courteous telephone interactions and interview activities, accurate and expeditious routing, as well as referral to appropriate clinical or financial staff when necessary.
Requirements
- High School Diploma or Equivalent required
- Experience in patient registration, customer service, or a related healthcare administrative role.
- 1-2 years preferred
- Knowledge of medical terminology and insurance processes is beneficial.
- Familiarity with electronic health record (EHR) systems and registration software.
- Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals.
- Strong attention to detail and accuracy in data entry and documentation.
- Ability to handle confidential and sensitive information with discretion.
- Proficiency in using office software applications, such as word processing, spreadsheets, and email.
Responsibilities
- Respects patient confidentiality at all times.
- Carefully performs system searches for all patients.
- Issues a new medical record number when appropriate and coordinates the resolution of duplicate medical record numbers.
- Accurately and comprehensively collects and verifies demographic and financial information from patients and/or their representatives in a sensitive and timely manner.
- Verifies patient insurance coverage with Third Party Payers and determines eligibility by utilizing appropriate technology.
- Provides constructive ideas, suggestions and feedback in a positive manner.
- Works collaboratively with co-workers to effectively resolve issues that impact departmental or hospital operations.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
