Registration Scheduling Specialist - Outpatient Therapy
About The Position
The Registration Scheduling Specialist is responsible for monitoring the patient flow as it pertains to scheduling, insurance verification, information collection from patients, healthcare representatives and/or insurances, to ensure efficient and effective scheduling processes are performed. This position exhibits excellent customer service, communication skills and the ability to multi-task. Promotes a positive team environment and maintains effective working relationships with management, coworkers, clinicians, and patients, through stress situations. This position monitors work queues and/or Dashboards to ensure completion of accounts and timely reimbursement as well as schedules appointments, verifies insurance and obtains referral approvals for all rehab therapies (physical, occupational, and speech).
Requirements
- Experience in admitting, registration, and all insurance verification or equivalent healthcare experience is preferred.
- In lieu of this experience, equivalent managerial experience may be considered.
- Experience and understanding of the hospital, outpatient, medical environment and government agencies preferred.
- Must have strong customer service, multi-tasking and computer skills.
- Willingness to learn and flexible to change.
- Ability to communicate effectively in both written and verbal form.
- Knowledgeable of insurance payors\: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & Cal-Optima.
- Knowledge of medical terminology.
Nice To Haves
- Business related courses and experience a plus.
Responsibilities
- Adheres to department policy of using two identifiers.
- Proficient with all aspects of admitting, registration, scheduling, and insurance verification.
- Monitors and manages work queues.
- Ability to interpret insurance benefits, authorization requirements, and admission requirements including patient financial responsibility.
- Ability to role model outstanding customer service skills using “Simply Better” and AIDET principles.
- Ability to communicate effectively in writing and verbal form.
- Ability to register patients accurately and in a timely manner.
- Serves as a knowledgeable and available resource to the staff.
- As well as supports departmental specific performance improvement activities.
- Maintains an appropriate level of expertise in Epic, OnBase, RTE and insurance portals websites.
- Avoids HIPAA violations by choosing current MRN and maintains complete patient confidentiality.
- Ensures all registration forms are complete, signed, and scanned.
- Enters notes in Epic as required.
- Maintains registration accuracy rate of 95% or better.
- Ability to be at work and be on time.
- Ability to follow company policies, procedures, and directives.
- Ability to interact in a positive and constructive manner and promotes conflict resolution.
- Ability to prioritize and multitask.
Benefits
- Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more... Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
