REGISTRATION REPRESENTATIVE III FLOAT
About The Position
Horizon Health is a Critical Access, Rural Health Facility comprised of 25-inpatient beds located in Paris, IL & a multitude of outpatient clinic settings including Family Practice and Specialty Clinics in Paris and surrounding cities. We have been serving residents of Edgar County since 1968 though community education, emergency services, and outpatient care. As we continue to expand our services & locations, our community has grown far beyond Paris. Our rich history and strong community support pave the way for the future of healthcare as we serve you—our family, friends, and neighbors. Position Summary: A Patient Services Representative (3) float is trained to work in hospital AND clinic registration areas across all patient service departments. Establishes patient accounts, gathers billing information, insurance cards and guarantor information. Tracks EMS admissions and completes registration bedside. The Representative (3) is responsible for collecting past patient balances and keeping a balanced drawer. Stays up to date on all current insurance information and changes. Obtains appropriate signatures as needed. Directs patients to the appropriate department for necessary services. Immediately notifies emergency room staff of a potential critical patient. Assures all information collected is kept confidential per HIPPA. The responsibilities listed above are not all-inclusive; other activities may be required in support of the hospital’s goals and objectives.
Requirements
- High school graduate is preferred.
- At least one year of general office experience; required
- Excellent customer service skills; required.
- Included in weekend/holiday schedule rotation.
- Completed hospital training competencies.
Nice To Haves
- Previous healthcare experience; preferred.
Responsibilities
- Registers patients obtaining the necessary personal, insurance, and other data required for proper tracking and billing.
- Verifies insurance coverage with carrier or employer; via phone or payer sites.
- Answers basic insurance/ financial questions and escalates further questions to the appropriate department
- Responsible for taking payments on hospital services, past due balances, and keeping a balanced cash drawer.
- Switchboard training
- Escalates patient concerns to the lead or patient service supervisor
- Floats to internal and external clinic registration areas as directed by supervisor
Benefits
- medical, dental and vision insurance
- Employee 403(b)
- health savings account with Company match
- Vacation, Sick and Paid Holidays
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
Number of Employees
501-1,000 employees
