Registration Representative II - Outpatient Rehab Services

Foundation Health•Fairbanks, AK

5d•$20 - $29•Onsite

About The Position

This position greets patients and families, conducts patient registration, and obtains financial reimbursement and applicable insurance information for all patients accessing service at FHP medical facilities. Reviews all account information to optimize collection efforts and system recording events. Expedites reimbursement, ensures compliance, and resolves issues as they arise to promote point of service decisions. Performs financial counseling when appropriate. Explains and obtains signatures on registration materials and legal forms, such as Consent for Healthcare Services, Financial Agreement, Advance Directive, Hospital Grievance policy.

Requirements

High school diploma/GED or equivalent working knowledge.
Requires advanced skills and abilities typically acquired over two (2) or more years of relevant work experience, as well as the ability to function independently within two or more areas of the department.
Prior experience with hospital registration, prior authorization, and/or scheduling required.
Requires demonstrated knowledge of medical terminology and a broad understanding of all common insurance and payor types and authorization requirements.
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
Must be proficient with commonly used office software and computers and possess the ability to use computerized scheduling systems.
Must be able to maintain accurate statistical records, gather data, and produce reports.

Nice To Haves

Work experience with the FHP’s systems and processes is preferred.
Additional related education and/or experience preferred.

Responsibilities

Regularly floats to two or more areas of the department.
Acts as a knowledge resource for internal customers and peers.
Maintains the ability to support multiple areas throughout the department, including pre-registration/prior authorizations and diagnostic scheduling.
Receives physician orders and seeks clarification, if necessary.
Coordinates case times for treatments or diagnostic procedures in a computerized scheduling system.
Verifies and reviews physician privilege status prior to scheduling.
Interfaces with medical staff office to maintain log of current privilege status and maintains confidentially of all information.
Schedules and maintains physician or diagnostic block time and block time releases.
May acquire and maintain physician preference information and staff roster.
Answers all telephone inquiries related to scheduling.
Coordinates pre-registration/registration processes, verifies insurance coverage and obtains pre- authorizations and pre-certifications and notifications.
Accurately and completely documents all information into the patient records system to ensure maximum reimbursement.
Obtains all necessary signatures and documentation requires by the patient's insurance plan.
May conduct patient visits for bedside registration to expedite the completion of the patient registration.
May calculate patient liability according to verification of insurance benefits, collect deposits and copayments.
Distributes educational materials to patients and families, when necessary.
Responds to diverse questions or refers to appropriate clinical staff.
Provides financial counseling to patients and their families.
Explains FHP financial policies and provides information as to available resources and avenues for alternative payment arrangements.
Assists patients and their families in completing financial assistance paperwork when appropriate.
Communicates with physicians and other employees to resolve outstanding issues and/or patient concerns.
Works to meet the patients' needs in financial services.
Marginal functions may include transporting patients or conducting other work of the patient financial services team.
Provides administrative support to the assigned unit when required.
Meets or exceeds productivity standards.
Completes daily assignments and maintains accurate production logs and records.
Identifies opportunities to improve work processes and practices good work group dynamics.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.