Registration Rep - 37.5 hours, Days
About The Position
Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Under the general direction of the Registration Services Team Lead, Lead Registrar, Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration of patients. All responsibilities are essential job functions.
Requirements
- High school graduate or GED required.
- Proficient data-entry skills with attention to detail.
- Must have computer skills that include use of Windows and the ability to navigate.
- Customer service skills both verbal and written; with a variety of internal and external customers.
- Ability to work in a high volume, team-oriented environment.
- English speaking, reading and writing skills.
Nice To Haves
- Associate Degree or certificate in Healthcare related field.
- 1-2 years of data entry and/or customer service experience
- Experience in hospital admissions, insurance, billing, scheduling or telephone customer service.
- Previous insurance verification experience.
- Bilingual speaking, reading, and writing skills.
- Demonstrated knowledge of medical terminology.
Responsibilities
- Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system. Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.
- Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.
- Obtains and verifies workman’s compensation and automobile coverage when required
- Schedules and/or arrives Radiology, Lab and basic ancillary service appointments.
- Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
