Registration Rep - 37.5 hours, Evenings

UMass Memorial Health • Milford, MA

12d • $15 - $27

About The Position

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Under the general direction of the Patient Access Manager, and/or Director, the Patient Registration Clerk performs a variety of registration duties. The Patient Registration Clerk provides access to healthcare by performing various duties in a professional and compassionate manner. Registration services includes registration of inpatient and outpatient service along with a wide variety of clerical and general administrative duties. Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information. General administrative duties include answering telephones, assisting with patient wayfinding, and providing estimates. Collects patient liabilities prior to or on the date of service, as appropriate. Staff is instrumental in maintaining good interpersonal relationships with peers, patients, visitors, physicians, and ancillary personnel. Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Tret, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc. Is responsible for maintaining confidentiality of patient information.

Requirements

• High school graduate or GED required.
• Customer service experience required.
• Receives on the job training under close supervision.

Nice To Haves

• Previous clerical and Meditech experience desirable, but not required.
• A good understanding of medical terminology helpful.

Responsibilities

• Excellent customer service skills and knowledge, i.e.; service recovery.
• Accurately collects and enters all patient demographic and financial information for all registration types. This includes obtaining signatures, scanning all documents (ROB’s, ID’s, etc.), obtaining ABN’s/IMM’s when applicable and collection of patient financial responsibility.
• Routinely uses reference material necessary to insure proper course of action. Seeks guidance when appropriate.
• Staff member follows downtime procedures as established.
• Staff routinely and proactively works on downtime work. This includes but is not limited to DL’s, Insurance Management desktop, renaming faxed orders, cleanup of old/used orders, ensure work and patient waiting areas are neat and presentable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees