Registration/Receptionist - Dept of Primary Care - Dr Brocketts Office - FT 1.0 (80 hrs biweekly) (68006)

MEMORIAL HEALTH SYSTEM • Marietta, OH

10h • Onsite

About The Position

The Registration Receptionist role is crucial for maintaining a positive office image and ensuring the efficient functioning of the medical practice. This position involves managing patient and office communication, handling phone calls, scheduling appointments, processing daily patient charges including copays and payments, and maintaining accurate files and supportive services. The incumbent is expected to uphold the MHS Standards of Excellence and maintain strict confidentiality at all times.

Requirements

• High School Diploma, GED, or equivalent required.
• Minimum of 1 year relevant experience required (or an Associate's Degree may be considered in lieu of experience based on relevancy).
• Ability to perform clerical tasks, including ability to follow directions.
• Demonstrated proficiency in Microsoft Office Applications and computer skills.
• Excellent verbal and written communication skills.
• Ability to get along well with a variety of personalities and individuals.

Nice To Haves

• Minimum of 2 years of experience in a medical practice environment preferred.

Responsibilities

• Receives and directs phone calls to appropriate person and serves as the receptionist for the department by responding in a helpful way to all inquiries.
• Answering telephone by following Hospital telephone etiquette guidelines.
• Taking phone messages are documented accurate and complete.
• Screening call to determine the urgency and nature of the call and either refers calls to the appropriate staff/manager or takes a message.
• Maintaining office records and logs as directed by supervisor.
• Demonstrates appropriate use of AIDET when registering patients.
• Enters new patient data and/or verifies patient records are up-to-date.
• Confirms the completeness of the electronic health record (EHR).
• Makes changes as necessary, and completes an accurate registration.
• Verifies insurance eligibility and benefits on each patient.
• Collects out-of-pocket liabilities from patients upfront and applies and reconciles daily point-of-service cash reports.
• Refers patient accounts to financial counselors when further explanation/education is needed regarding out-of-pocket liabilities, payment plans, etc.
• Operates a variety of office equipment effectively.
• Assumes all other duties and responsibilities as necessary.

Benefits

• Affordable, comprehensive benefit package to all full time and flex time employees.
• Bonus Eligibility: Available to qualifying full or flex time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees