Registration Educator

Sarah Bush Lincoln

3d • $18 - $28 • Onsite

About The Position

Registration Educators are responsible for providing orientation to all employees registering patients for services provided by the Health System. They develop, deploy training for all registration staff and coordinate education and skills assessments. In addition, they develop, deploy, and update front office work instructions for all registration areas, primary care and specialty care clinics along with customer service and telephone etiquette training. They monitor new employee performance through direct observation and provides feedback to Supervisors and Directors. They serve as a role model and resource for the registration employees. Department: Employee Organizational Development (EOD) Hours: Full-Time, 40 hours a week required Shift: 8:00am - 4:30pm Some travel to outlying clinics will be involved Pay: Based on experience, starting at $17.79/hour

Requirements

• High School (Required)
• Driver's License - State of Illinois

Responsibilities

• Applies effective verbal, nonverbal, and written communication methods to achieve desired results.
• Collaborates with leadership for scheduling of employee training and events.
• Collaborates with leadership in the identification of educational needs and development of training materials.
• Conducts learning needs assessment with staff to maintain skill competencies.
• Conducts routine ongoing training sessions on customer service and other relevant material on a consistent basis.
• Develops, coordinates and conducts orientation and training program for all Registration staff. This includes scheduling the new employee with the Registration Educator and providing training for all other front office duties.
• Develops, coordinates and conducts orientation and training program for new Registration employees. This includes scheduling the new employee with the Registration Educator and providing training for all other front office duties.
• Develops, deploys and updates standard work instruction for all primary care and specialty care clinics along with customer service and telephone etiquette training.
• Develops, deploys and updates standard work instruction for all primary care and specialty care clinics along with customer service and telephone etiquette training.
• Maintains current competencies by working with Registration staff, Provides “just in time” training when learning needs or remediation is identified.
• Maintains current competencies by working with Registration staff.
• Provides “just in time” training when learning needs or remediation is identified.
• Travels to all Practice Management clinic locations to provide ongoing training support to Registration staff.

Benefits

• Career development is available through continuing education and on-site training
• Employees reap the benefit of our work culture which is steeped in professional and personal development programs.
• We have developed a solid benefit package to help retain our employees, while providing them opportunities to grow their careers.
• We support on-site classroom learning programs and internet courses, and we have a generous tuition reimbursement program-- all designed to help staff achieve their goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED