Registration Counselor / Biller

Scotland Health Care System in Laurinburg, North Carolina•Laurinburg, NC

23d

About The Position

1.Completes the Pre-admission / admission process for all patients without error according to policies and procedures established by the hospital. 2.Obtains and verifies the demographic and financial information required for the registration of all patients. Ensures that benefits have been verified, pre-authorizations have been obtained and all other requirements by the insurer have been met on 100% of all registrations. 3.Ensures that all Outpatient Registration facesheets have a complete copy of the physician’s order and copy of insurance card attached along with any other required documents before being sent to the Patient Accounting Department. 4.Explains and obtains signatures immediately for consent for treatment, financial responsibility and any other related forms on each registration. 5.Explains basic insurance and financial information to the patient and request deposits and co-pays as required. Refers self -pay patients to the Financial Counselor when deposits or insurance benefits are inadequate. 6.Strives to complete the registration process within ten minutes of the patient’s arrival in the registration department and directs them to the appropriate service area. 7.Enters all payments into Epic, provides patient with receipt, completes all processes for posting payments and balancing cash drawer. Completes deposit at the end of each shift and delivers to cashier. 8.Answer incoming phone calls within three (3) rings. Greet patients and visitors courteously and direct them as needed. Schedule existing patients for follow-up visits as needed. 9.Follow proper procedures for disbursement of notes to chart and physician. Maintain outpatient and inpatient files, both current and inactive. 10.General typing to include Performance Improvement and correspondence. Other typing duties as directed by supervisor. 11.Follow departmental policies, procedures, objectives, and performance improvement program, safety, environmental and infection control. Assist in care and maintenance of department equipment and in ordering of supplies as needed. 12.Schedule patients for treatment in accordance with available auxiliary and equipment as needed. 13.Regularly assists in the cleaning and organizing of the registration area. 14.Performs data entry correctly and run appropriate reports to verify accuracy. Careers At Scotland Health Care System, we’re proud to employ a team of dedicated professionals who embody the Scotland Way. Founded in 1946, Scotland Health Care System is a community-owned, not-for-profit organization serving Laurinburg, North Carolina. Our mission is simple yet powerful: to deliver safe, high-quality, compassionate, and sustainable health care to everyone in need. We offer a full spectrum of services—including inpatient, outpatient, and emergency care—along with specialized programs in cancer treatment, cardiac care, surgical services, and women’s health. Our culture is built on caring—for our patients and for our people. We believe that when we take exceptional care of our employees, they can provide exceptional care to our communities. That’s why we offer: Competitive compensation Family-friendly benefits including Paid Parental Leave and On-Site Childcare Flexible scheduling Exclusive savings programs Career growth and advancement opportunities If you’re looking for more than just a job—if you want a meaningful career where you can make a difference—Scotland Health Care System is the place for you. Join our team today! Scotland Health Care System in Laurinburg, North Carolina is proud to be the community's health care system. We are a community owned and controlled not-for-profit organization that includes Scotland Memorial Hospital, Scotland Physicians Network with sixteen medical practices, Scotland Regional Hospice (formerly Hospice of Scotland County), Scotland Family Counseling Center, and Scotland Memorial Foundation. Here at Scotland Health Care System, we understand that healthcare is evolving. Advances in medicine and strides in technology are providing local communities access to better healthcare. It is our desire to provide you the best care possible. Our staff will be here to help you and your loved ones when the need arises. Our Beliefs About Our Future: To successfully accomplish our Mission and Vision our transformation must include creative and innovative changes in what we do and how we do it. We must change from a hospital and provider-centric model to a patient-centered, ambulatory model. There will be a continued focus on moving the industry to an increasingly ambulatory based delivery model focused on the health of the individual patient and the overall health of the population we serve. New payment models will incent us to better coordinate our patient’s care along the continuum of services. This includes both how our patients are treated and how their treatment information flows. New partners, arrangements, and competitors will emerge for us as a result of the new treatment and payment models. We will be strategically advantaged by coordinating access to a comprehensive continuum of care. Patients and their families will behave more like Consumers, expecting more Value, Convenience, and Access, in addition to caring and compassionate Service. Limited opportunities to pursue Smart Growth will necessitate us focusing our strategic efforts and resource allocation decisions.

Requirements

Five Years Of Experience In Business Office Setting

Nice To Haves

CPR certification but not required
Five Years Of Experience In Medical Office Setting

Responsibilities

Completes the Pre-admission / admission process for all patients without error according to policies and procedures established by the hospital.
Obtains and verifies the demographic and financial information required for the registration of all patients. Ensures that benefits have been verified, pre-authorizations have been obtained and all other requirements by the insurer have been met on 100% of all registrations.
Ensures that all Outpatient Registration facesheets have a complete copy of the physician’s order and copy of insurance card attached along with any other required documents before being sent to the Patient Accounting Department.
Explains and obtains signatures immediately for consent for treatment, financial responsibility and any other related forms on each registration.
Explains basic insurance and financial information to the patient and request deposits and co-pays as required. Refers self -pay patients to the Financial Counselor when deposits or insurance benefits are inadequate.
Strives to complete the registration process within ten minutes of the patient’s arrival in the registration department and directs them to the appropriate service area.
Enters all payments into Epic, provides patient with receipt, completes all processes for posting payments and balancing cash drawer. Completes deposit at the end of each shift and delivers to cashier.
Answer incoming phone calls within three (3) rings. Greet patients and visitors courteously and direct them as needed. Schedule existing patients for follow-up visits as needed.
Follow proper procedures for disbursement of notes to chart and physician. Maintain outpatient and inpatient files, both current and inactive.
General typing to include Performance Improvement and correspondence. Other typing duties as directed by supervisor.
Follow departmental policies, procedures, objectives, and performance improvement program, safety, environmental and infection control. Assist in care and maintenance of department equipment and in ordering of supplies as needed.
Schedule patients for treatment in accordance with available auxiliary and equipment as needed.
Regularly assists in the cleaning and organizing of the registration area.
Performs data entry correctly and run appropriate reports to verify accuracy.