Registration Coordinator 1 - Comprehensive Weight Management

The Ohio State University

1d • Onsite

About The Position

The Registration Coordinator functions within the Comprehensive Weight Management department. The department provides a wide variety of weight management services ranging from Living Well program, medication management and Bariatric Surgery. We have a multidisciplinary team that work closely to provide optimized care for our patients. The Registration Coordinator functions within a multidisciplinary team to facilitate an assigned group of patients through the bariatric surgery program. The Registration Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full-service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their need in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries, and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression.

Requirements

• High School Diploma or GED.
• PC knowledge and interpersonal, verbal, and written communication
• Minimum of six months of experience in customer service or a healthcare environment.
• Ability to work in multiple systems for assigned tasks, management and reporting.
• Strong problem-solving and presentation skills.
• High level of customer service skills.
• Able to prioritize and coordinate multiple tasks in a lively environment.

Nice To Haves

• Experience with Windows, Excel, and Intranet/internet navigation tools, medical terminology, coding, and third-party reimbursement experience

Responsibilities

• Schedule return appointments and/or other appointments as assigned.
• Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.
• Provides support to physicians and consumer by coordinating their requests and satisfying their need in one transaction.
• Solves routine and complex customer problems and knows where to direct customers to address specific questions.
• Communicates regularly with clinical staff, medical secretaries, and staff within the product/service line to ensure customer and department staff needs are met.
• Always creates a positive first impression.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees