REGISTRAR (PRN, AS NEEDED)

Wayne Memorial Hospital - Jesup, GA•Jesup, GA

47d

About The Position

The Registrar is responsible for accurately registering all Inpatient and Outpatient Patient Types into the automated systems of this facility in either the Central Patient Access or Emergency Patient Access departments. The registration includes the collection and entry of information of demographic and billing data for the Patient, Guarantor, and Relative by accessing the previous patient records through the Master Patient Index (MPI) or creation of a new MPI entry as necessary. The integrity of the MPI is a responsibility of all registrars. The registrar also must obtain sensitive patient information (to include diagnosis information) that is required of the automated system, Business Office, and Medical Records while maintaining optimum levels of confidentiality. The registrar must be courteous and efficient and maintain maximum levels of competency while dealing with interdepartmental staff, nursing staff, Medical staff and their offices and other departments within the facility. Is also responsible for collection of money, Credit Card payments, writing receipts and collecting data for outside billing sources, telephoning patients/guarantors and obtaining accurate billing address information. Responsible occasionally for explaining delicate policies and procedures of this facility to patients and/or their family members. A registrar must be able to prioritize the workload and meet the needs of the patients, physicians and co-workers. Assignment requires devising competent and accurate work habits to complete work and accomplish shift oriented, daily and weekly tasks. Must be able to deal with multiple tasks while maintaining perspective and presenting a professional and calm disposition to patients and their family members while maintaining optimum levels of patient confidentiality. Applies knowledge to solve routine and operational problems with minimal guidance.

Requirements

High School Diploma. Post High School and/or Computer training is desirable.
Must have computer skills.
Must have experience in current Microsoft operating systems and software.
Must be detail oriented and exhibit excellent communication and organizational skills.
Mental and physical health sufficient to meet the demands of the position.
Must be able to troubleshoot and diagnose problems without outside assistance
Must also be able to use calculators, adding machines, printers and copy machines.
A high level experience with interpersonal communication skill, concentration on details and accuracy are required.
Must be able to perform the following on a constant on-going basis: Get up and down frequently Good dexterity in hands to operate a PC and mouse. Hear and comprehend face-to-face and telephone conversations Visual acuity to sufficiently complete forms, read instructions, and use a computer, printer and adding machine/calculator as needed. Converse appropriately with individuals both inside and outside of this facility. Give and receive simple and complex instructions. Read and understand written language. Concentrate and remember various job duties. Prioritize work of position. Solve problems ranging from simple to complex. Use both hands for data entry, simple repairs to printers and changing forms on printer. Grasp pen or pencil for long periods of time for writing and recording. Lift and move boxes of paper and equipment up to 25 pounds occasionally. Train new employees as needed and assist current employees with new tasks.

Nice To Haves

A working knowledge of hospital operations is desired.
Prior experience in Information Systems, Medical Office or Business Office clerical position requiring prioritization and organizational skills.
Previous experience in a hospital is preferred but not required.
Experience must verify the ability to interact with patients, family members, employees, physicians and management.

Responsibilities

Accurately registering all Inpatient and Outpatient Patient Types into the automated systems
Collection and entry of information of demographic and billing data for the Patient, Guarantor, and Relative
Obtain sensitive patient information (to include diagnosis information)
Collection of money, Credit Card payments, writing receipts and collecting data for outside billing sources, telephoning patients/guarantors and obtaining accurate billing address information
Explaining delicate policies and procedures of this facility to patients and/or their family members
Prioritize the workload and meet the needs of the patients, physicians and co-workers
Maintaining perspective and presenting a professional and calm disposition to patients and their family members while maintaining optimum levels of patient confidentiality
Greets the patient, determines the reason for the visit to this facility, forwards the patient to the Triage Area or obtains intervention of Nursing Personnel as needed
Registers patients based on their scheduled times to assure scheduled procedure times are kept when possible
Assign the insurance information in the automated environment as well as sequence insurance accurately after determination of Primary and subsequent carriers based on the information provided by the patient
Completion of patient care information into the automated system includes diagnosis, Advance Directives, HIPAA Consents etc.
Obtains proof of insurance on all registrations, signature of patients/guarantors for Assignment of Benefits/Guarantees Of Payment/Blood Refusal on Face sheet, completes all necessary Waiver forms
Maintaining and promoting patient confidentiality at all levels of patient and family contact
Reconciles cash at beginning and end of each shift, submits collected money and receipt log from previous day to cashier each morning (Mon. -Fri.)
Collects Medicaid co-pays on Inpatient and all Non-Emergent Outpatient services
Collects payments on patient accounts by cash, check, money orders, or credit card payments to include Room & Board differences and Self Pay accounts
The charts will be separated and put in the assigned manner and copies are to be forwarded appropriately to Ancillary Departments, Business Office, Physicians, Radiologist, and Pathologist as necessary
Responsible for knowledge of Medicare, Medicaid, and other Insurance guidelines on Inpatient and Outpatient Services
Actively promotes cooperation within Admissions and ER Registration departments and with other departments for unit functions
Maintains competency by continuous involvement and self-improvement efforts
Maintain knowledge of hospital safety factors such as ID Badge, fire, and disaster plans
Involvement in unit and hospital quality performance improvement programs
Promotion of positive relationships with co-workers, nurses, PBX operators, physicians and outside agencies
Maintains and cleans departmental equipment
Orders and restocks supplies from Materials Management on scheduled order day
Provides patients and visitors with directions, maps and information as needed
Maintains log of Admissions, Discharges, and Transfers within the Department and demonstrates the ability to balance daily ADT's
Supports the role of the CPA Supervisor, Nursing Supervisor, and/or Director of Nursing and accomplishes assigned tasks and special projects as directed
Employee will be required to be readily available to work during any weather related incidents or other natural disasters and/or any emergency situations that may arise
Will be able to work in either Admissions or Emergency Room as needed and may be requested to orient and train in other areas
Should be able to cover PBX as needed
Develop communication skills to interact with physicians, law enforcement officers and other pertinent agencies