Registrar

Mercy Cedar Rapids•Baltimore, MD

About The Position

This position supports Mercy's philosophy of patient centered care by demonstrating the "Mercy Touch" with all patients, families, visitors, physicians, office staff, co-workers and others she/he come in contact with through the practice of the Service Excellence Performance Standards. She/he is responsible for initiating an accurate and complete registration and making required edits on these registrations. For patient with missing registration information, the registrars are responsible for initiating needed follow-up. All registrars must maintain an awareness of patient privacy and confidentiality.

Requirements

Proficient in operation of computer, calculator, filing systems, copy/fax machines and telephone system.
Excellent interpersonal skills.
Excellent written and verbal communication skills.
Excellent public relations and human relations - exemplifies The Mercy Touch.
Excellent organizational and time management skills.
Critical thinking and attention to detail.
Exhibits good judgement.
Handles confidential information with discretion and diplomacy.
Commitment to life-long learning, e.g. willingness to learn/upgrade skills related to duties.
Handles emergency situations.
Works with volunteer staff.
Flexibility and dependability, works well with a wide variety of individuals and leadership styles.
Ability to work with minimal to no supervision.

Nice To Haves

Preferred knowledge of EPIC software.
Preferred proficiency in Microsoft Office products.
Preferred: Medical terminology, other healthcare experience, cash handling

Responsibilities

Initiates the patient record by interviewing patients or a representative. The record is created by either entering the information as new, or verifying the information from the previous record.
Ensures the registration is complete, and, if not able to complete, initiates the necessary follow-up.
Contacts insurance companies, when required, to obtain admission certification.
Maintains an awareness of what could be an emergency and alerts the triage nurse or trauma center nurse of possible emergencies.
Maintains departmental functions when computer is not operating.
Maintains patient records by discharging, editing, transferring and completing other needed functions.
Covers for the night operator when he/she is out of the area, handling calls and emergencies as needed.
Performs the registration function in a disaster situation.
Performs preregistration of patients and works on this function when possible
Works with the volunteers and assists them when needed.
Participates in training new registrars; and is supportive of new staff, working for their successful orientation.
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.